Tenfold automatically captures every interaction and natively integrates with all communication platforms including Saicom
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Saicomintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
BT Quantum and BT Versatility are products of BT Business, the B2B-focused market-facing division of top United Kingdom telecommunications company BT Group. BT Business was founded in 2013 and is currently headquartered in London, UK.
BT Business focuses their resources on helping UK businesses reach their goals through practical and updated telecommunications technology. They lead the industry in broadband, fiber, and lines as well as in complex custom service solutions and value-added services. BT Business is dedicated to improving business communications through their offerings, including basic telephony services and complex managed IT solutions for larger Financial Times Stock Exchange (FTSE) 100 companies.
Among the company’s main products are BT Quantum and BT Versatility.
BT Quantum is an entry-level on-premises phone system that caters to small and medium businesses up to 48 users. Their on-premises system allows users to stay connected via both the internet and traditional network systems. Among BT Quantum’s features are call routing and call list management.
BT Versatility, on the other hand, is an Integrated Communications System (ICS) that provides connectivity for larger operations. It services all voice call needs as well as provides an ‘Integrated Data Solution’ that permits several simultaneous Internet sessions and Voice over Internet Protocol (VoIP) trunks.
Paired with a voice service provider like BT Broadband Voice or a managed IP network, Broadvoice can accommodate up to 12 analog lines or 4 Integrated Services Digital Network (ISDN) Basic Rate Accesses. Alternatively, it can provide 12 ISDN channels with up to 4 public switched telephone network (PSTN) or ISDN Basic Rate backup lines. BT Versatility also allows up to 32 extensions.
With its simple-to-use interface, BT Versatility doesn’t only provide a seamless VoIP experience; it also functions as a hybrid private automatic branch exchange (PABX)/key-system.
BT Business was recognized as the 2015 Rookie of the Year at the prestigious Oracle Marketing Cloud Markie awards.
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