Saicom is a telecommunications provider based in Johannesburg, South Africa. The company specializes in cloud-based PBX networks, VoIP and cloud computing for small businesses and corporate clients. Saicom was established in the early 2000s and has since become one of the largest telephony brands in South Africa. They work with telecommunications carriers throughout the African continent. Kyle Woof serves as Saicom’s CEO. He joined the organization in 2012 as financial director. Leor Atie and Howard Sackstein are the company’s executive directors. Saicom owns and controls its own network and employs staff who have trained in India, Israel, France, and the United Kingdom. In 2016, Saicom partnered with VeloCloud Networks to deliver enhanced access to the cloud, enterprise applications, and private data centers.
Saicom delivers a wide range of call center solutions. The company’s cloud-based PBX system lets users store call data in the cloud and access information from a remote location. This platform also provides real-time data insights, letting users track calls and monitor agents and sales reps. These detailed reports and statistics facilitate call center management. Other features include call recording, CRM integration, professional auto attendants, and a call queuing system. Saicom’s VoIP platform proves just as useful for businesses who want to optimize call handling. Users can port their number to the company’s network and use it across South Africa. Saicom uses SIP trunking technology that works with a range of PBX systems. The organization also operates end-to-end network security.
Since its inception, Saicom has garnered multiple awards. The company was a category winner at the Vodacom Annual Incentive for Community Service Payphones in 2012. The initiative was set up to provide mobile communications to disadvantaged communities.