Connect your REthink CRMand ShoreTel using Tenfold to automatically track and log every
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ShoreTel is one of the largest providers of cloud, premises-based and hybrid business telephony and unified communications (UC) solutions. Our award-winning, brilliantly simple communications offerings lead the industry... Read more
About REthink CRM
REthink CRE and REthink RES are both built on Salesforce, the world’s #1 CRM. REthink CRE is a cloud-based CRM and Deal Management platform powered by Salesforce and tailored for full-service Commercial Brokerage... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in REthink CRM,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including REthink CRM
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and REthink CRMintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain. Edwin J. Basart and Mike Harrigan, who previously founded Network Computing Devices, set up the organization. Since its inception, ShoreTel has acquired various companies. In 2010, the organization purchased enterprise mobile provider Agito Networks in a deal worth around $11.4 million. In 2012, ShoreTel purchased New York City-based M5 Networks for $146 million — one of the biggest financial acquisitions of that year. The company rebranded M5 Networks’ cloud services as ShoreTel Sky and has since introduced new services under this name, including conference calling and instant messaging. In 2016, ShoreTel acquired Corvisa, a deal which helped them expand their SIP trunking capabilities. ShoreTel changed its name from Shoreline Communications in 2004. In 2013, Don Joos, previously of Avaya, became ShoreTel’s president and chief executive.
ShoreTel is a leader in VoIP communications, with a variety of products for small, medium and large businesses. These include Connect Cloud, which combines UC and VoIP technologies in the cloud. This flexible platform includes popular features like call blocking, call forwarding, and phone alerts. Call centers use this service: they access a dashboard and monitor call activity in real time, assess agent and queue statuses, create reports and share valuable data. Another service, Connect Hybrid, offers businesses a hybrid cloud solution. Users can download applications, includeing CRM and ERP integration apps, which allows companies to track customers and clients for more effective operations. Connect Common UC Platform was launched in 2015, after two years of planning and development. This platform has a single user interface and combines cloud-based and on-premise UC products. Other services include Connect OnSite and Flex Contact Center, a comprehensive solution for call center management. All of these platforms provide users with enhanced disaster recovery, so businesses can access data after an emergency like a storm or a flood, or a security breach.
ShoreTel has won a string of awards over the years. Its ShoreTel Connect service scooped the Unified Communications Product of the Year Award in 2016. The company also won Technology Provider of the Year at the 2016 IT Europa Awards and Best Telecommunication Website at the 2016 Web Awards. Other accolades include Best in Unified Communications and Collaboration at Network World Asia’s Product Excellence Awards, Best Midmarket Solution at the Xcellence Awards and Communication Solutions’ Product of the Year.
About REthink CRM
Think Tech Labs was founded in 2007 in Austin, Texas by Vijay Mehra, a former commercial real estate investor. From being a bootstrapped startup known for building REthink CRM, it has evolved into a holistic real estate business management solution without any external funding. It was headed by founder Vijay Mehra until 2016 when he handed over the reins to Gregory Stewart as the Chief Executive Officer to focus on a new venture.
Think Tech Labs’s REthink CRE is a tailored solution for Commercial Real Estate brokers while REthink Res is for the brokers of residential properties. Both these solutions are powered by Salesforce. REthink CRE’s Digital Rolodex helps to keep track of customer information and its CRE database helps manage all the properties in one place. The entire sales cycle can be automated on REthink CRE for easier pipeline management. For smaller offices, they have a standard pricing of $79 per month, paid annually, for a minimum of four users. They also charge a separate one-time onboarding fee. REthink CRE offers customized software solutions and onboarding options for larger enterprises, and the costs are variable.
REthink Res is a one-stop solution to manage contacts, property listings, transactions, and marketing communications. REthink Res makes it easier to capture leads from multiple sources and route them appropriately. Contact details and activity information can be consolidated in one place for easy reference and to prevent duplication. REthink Res integrates with Multiple Listing Service boards and automatically matches listings with contacts. The transaction management feature allows for easy tracking of the pipeline and commissions. Its robust reporting features help to track agent performance. REthink partners with Nintex Drawloop to allow users to create custom-branded emailers and documents. Through Salesforce 1, REthink can be used on mobile devices. Given REthink’s partnership with Salesforce, users can also choose from more than three million apps from the Salesforce universe.
In 2015, REthink was ranked fifth on Real Estate Tech News’ list of Best Overall CRE Tech site and was adjudged the third best CRE Tech Mobile App. REthink had also won the AppExchange Customer Choice Award in 2011. Fortune named Think Tech Labs one of the top 10 Best Small Workplaces In Tech in 2016, and it was also voted one of the best places to work in central Texas by the Austin Business Journal.
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