Founded in 2007, Phone.com is a virtual phone system company based in Newark, New Jersey, with offices in New York City, San Francisco, and San Diego. The brand has a range of cloud-based, voice over internet protocol (VoIP) phones for small companies and entrepreneurs. Phone.com specializes in virtual office products, voicemail, text voicemail, toll-free numbers, international numbers and business phone services. This medium-sized company has developed an innovative business phone system with more than 50 configured features. The product enhances communications: it connects with other mobile devices and backs up data to the cloud. Phone.com’s executive vice president and chief evangelist is Alon Cohen, who also co-founded VoIP company VocalTec.
Phone.com has a range of cloud-based VoIP phones for businesses, with features such as bulk number porting, call blocking and call forwarding. Users can also save call recordings to the cloud and transfer calls to different departments with a click of a button. One of the most popular features of the company’s VoIP phones is call analytics, which tracks and monitors data and provides users with real-time business intelligence. Unlike conventional landline phones, these devices gather valuable data for problem-solving and decision-making in the workplace. Users can see caller demographics and information like social media profiles and cell providers from a single, easy-to-use dashboard. Phone.com continues to invest in the latest telecommunications technology. Premium features available on their new phone models include voicemail transcription and video conferencing for up to 25 people. In addition, CRM integration provides users with quick access to customer data before, during and after a phone call, and helps businesses better engage with their customers. Staff can also access previous interactions with a customer, add notes to a customer’s account and generate revenue through upselling opportunities.
INC Magazine named Phone.com as one of the fastest growing companies in the U.S. The company has received other honors, too. In 2016, media company TMC gave Phone.com the Internet Telephony Product of the Year Award for their contributions to the VoIP and cloud communications industry. That same year, the company picked up the Customer Experience Innovation Award, an honor bestowed on them by TMC’s customer magazine. In 2015, Alon Cohen was recognized for his achievements in the VoIP industry at ITEXPO, a communications and technology fair. In 2014, the brand was voted one of the fastest growing companies in the U.S. by Deloitte.