Enabling The Customer Engagement Hub Through Nextgen CTI
Connect Your CRM to Now
Leverage your existing CRM and display customer information instantly to your agents with Tenfold
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About
Pega uses customer and buyer behaviors to analyze and predict their next best action for their experience. Tenfold instantly integrates with Pega and allows for full transparency into the insights that matter most to your business. Tenfold also enables...
Single Unified View
Aggregating data into a Universal Data Layer (UDL) to empower reps with a single unified view of all relevant customer information when they need it most: during the interaction itself.
Read moreAbout Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; allowing them to work together, and streamline the customer experience.
Read moreTenfold automatically captures every interaction and natively integrates with all communication platforms including
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current
customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and integration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
