Connect your Oracle and Siemens using Tenfold to automatically track and
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Unify, formerly Siemens Communications Systems, is one of the world’s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global... Read more
Oracle sales cloud is CRM system that is easy to use and provides salespeople the relevant information they need to make sales faster. It is part of the Oracle CX Cloud Suite which helps companies leverage the customer... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Oracle,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Oracle
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Oracleintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Founded in 1847 as a telegraph company, Siemens has gone through many transformations in communications. The German conglomerate, which has been public since 1897, established Siemens Communications Systems in 1978 to focus on information and communication technology (ICT). In late 1998, the communications division was refocused on developing Internet-based network technologies. To aid with the development, Siemens acquired American companies Castle Networks Inc and Argon Networks Inc. In 2006, Siemens Communications split into two divisions, one of which merged with Nokia. The other became Siemens Enterprise Communications and aimed to develop end-to-end communications solutions. Seven years later, Siemens Enterprise Communications was re-branded as Unify. In 2015, two years after the re-branding, Unify was purchased by Atos, an IT services company. Although Unify retains its Siemens heritage in its name and technology, the company is no longer affiliated with Siemens.
Unify is focused on unified collaboration and communication software. Circuit, an application released by Unify in 2014, enables business collaboration through a virtual conference room. As an application, Circuit can be installed on any device and works on laptops, tablets and mobile phones. The service also provides content storage with a contextual search. Circuit works in tandem with other Unify services such as OpenScape, an enterprise VoIP solution. OpenScape can support from 100 to 500,000 users with product derivations such as OpenScape UC, OpenScape Enterprise Express and OpenScape 4000. A selection of different desk phones and wireless phones are also sold under the OpenScape name. Unify also has services for contact centers, known as OpenScape Contact Center Agile and Enterprise. These services allow contact centers to route customer inquiries, manage calling records, adjust agent workflow and manage campaign strategies. For those that do not have a physical contact center, there is the OpenScape Cloud Contact Center, which integrates with multiple CRM options.
Although Unify has only been a separate company since 2013, it has already started to collect awards for leadership and excellence. In late 2013, Unify received the Frost and Sullivan Market Leadership Award, which is presented to the company that captures the largest market share within its industry. More recently, a Bulgarian Unify Shared Services Center won the Shared Service Center of the Year Award. To win the award, Unify defeated teams from powerhouses like Coca-Cola, Cargill, and AIG. Unify continues to expand its reach. In early 2017, the U.S. Department of Defense added Unify to its approved products.
The forty-year-old software giant Oracle, which specializes in database, ebusiness, and enterprise software, remains the second-largest software company in the world. Its CRM software division was created in 1997, launching its first ebusiness product (Oracle Sales Online) in 1998. Today, Oracle CRM software is divided into different lines, with Siebel 8 running as its on-site, installed software, and Oracle CRM on Demand and Oracle Cloud as the most current SaaS systems.
Oracle Cloud Suite is the most commonly used CRM that Oracle provides, with forms and functionality that work for enterprise-level companies and SMEs alike. More specifically, Oracle Cloud Suite is a cloud-based platform that provides cross-channel experiences between marketing, sales, commerce, social, and service, allowing discrete teams to interact with each other seamlessly from on-site or remote locations. For marketing, Oracle Cloud applications can aggregate data, orchestrate customer experiences across channels, and analyze marketing performance. Its sales platform provides complete mobility, modern selling tools, and real-time data analysis. In its service function, the software has a myriad of ways for customers to access service, including online chat, click to call, and virtual assistants. Finally, its social media allows its users to augment growth through quick and effective customer identification and targeting. Importantly, all of these functionalities are integrated and can be accessed by teams and managerial staff, both remotely and simultaneously.
In a review of the software, PC Magazine notes that its key features are clearly aimed at large enterprises, which allow for expansion and growth without an enlarging physical infrastructure. Yourdailytech.com writes that the crucial successes of Oracle come from its range and flexibility: it can bundle SaaS, PaaS, and IaaS services, allowing the company to provide key business features, including “hybrid cloud support, on-premises cloud service and the ability to easily move workloads back-and-forth between the public cloud and a customer’s data center.” Oracle Cloud software packages have won numerous industry awards, including 2015 Hubbies award for best Oracle Marketing cloud, and 2015 CRN Channel Champions award for best CRM software.
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