Novum Networks is Australia’s leading Broadsoft Provider, delivering Innovative, Scalable and Flexible solutions. hosted-communication-service. Their Voice platform is built on the BroadSoft system(s), a market leading...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Novum Networks
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Novum Networksintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
Tenfold is trusted by the companies you rely on everyday
Novum Networks is an Australian Broadsoft unified communications as a service (UCaaS) provider founded in 2014. Novum Networks delivers scalable and flexible solutions through its unified portal that was deployed in 2015. Additionally, Novum partnered with Mondago in late 2015 and Toll Ring in 2016 to enhance its product offerings. Initially, Novum’s vision was bringing communication’s choice to the Australian market, and they have accomplished this by their strategic partnerships as noted, and working closely with the world’s number one UC platform provider, Broadsoft. These partnerships allow Novum to offer the latest technology available to their customers. The company is customer focused and prides itself on innovation in telecommunications needs. Today it offers a wide range of UC services, white labeled products, and data management.
Toll Ring ICall Suite provides integrated cloud call statistics and data, available from any Internet-facing device. Each business can monitor its call metrics via real-time reports, dashboards, call recordings and wallboards that are optimized to work with mobile devices. The company’s ICallSuite makes call accounting simple and seamless. This helps companies make decisions based on call activity, from wherever they are and no matter which device is being used. Improved customer service follows when time to answer lessens and the number of abandoned calls is reduced. The system helps the business to know how many call handlers are needed for different shifts throughout the week. The company also offers UC-One Communicator, which is a combined effort between it and the Broadsoft UC-One® network of unified communications and collaboration (UCC) services. This portfolio works well for a broad range of businesses, with services like cloud-based PBX and VoIP, as well as advanced UCC offerings like instant messaging, desktop and file sharing, video conferencing and collaboration, and mobility services. This end-user application runs on all platforms, from desktop to smartphones and tablets, and allows users to access communications and collaboration services wherever they are, at any time. Novum also provides hosted PBX services and the Go Integrator suite of software services that allows team members to access a range of communication utilities, like online faxing, email and collaborative calling and the Internet. The Go Integrator suite is affordable for any size business and is scalable as the business grows. There are three separate license types to optimize benefits at each level based on what that business’ current needs are, and what they will be in the future.