Connect your Netsuite and Voxter using Tenfold to automatically track and
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Voxter is a North America-wide Unified Communications VoIP (Voice over IP) provider based in Vancouver, British Columbia with more than one hundred clients serving thousands of users. Voxter’s technical and solutions... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Voxter, established in 2005, is a hosted cloudPBX VoIP provider based in Vancouver, British Columbia. Voxter provides white-labeled VoIP solutions for businesses and resellers, both as a direct service and as a platform.
The present Chief Executive Officer is Dayton Turner, who is also one of the company’s original founders. He has an entrepreneurial background driving growth through innovations in network architecture. His work in blocking hackers resulted in a patent for the technology by Prolexic Technologies which is now a leader in online security. Dayton’s experience in internet security was documented in the book Fatal System Error that recounts his work with the FBI that led to successful arrests of large-scale internet criminals. He is very much the ‘ideas guy’ at Voxter, and this ability to predict industry trends has allowed him to build Voxter into the leading VoIP provider in British Columbia. The Chief Financial Officer is Tamara Gottschlag. She has an MBA from Simon Fraser University and has worked in business development for Mercedes and gained experience in the IT industry while establishing Square Data Facilities providing co-location services. Barry Jung is the Business Development/Channel Manager responsible for engaging with and supporting Voxter resellers and developing strategic partnerships. Before joining Voxter, Jung served as Regional Channel Manager with Aastra Telecom.
Voxter has data centre facilities in Vancouver, San Jose, Melbourne, and Tokyo with application backend servers for Voice API, and a dedicated voice circuit network. The company’s client base includes major players in media, financial and technology services. The solution comes with a drag and drop interactive voice response feature with instant messaging and call control. Voxter has its own dedicated network with 24×7 helpdesk support. The user interface is simple yet powerful enough for IT professionals to incorporate the tools they need. Features allow for web management, mobile clients, and CRM integration.
Voxter was included in the Rocket Builders’ 2014 Ready to Rocket List, as one of BC’s most exciting ICT companies to watch.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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