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About Voip Logic
VoIP Logic is a Platform-as-a-Service (PaaS) provider of Voice-over-Internet Protocol (VoIP) technology to carriers and service providers. VoIP Logic allows service providers to dramatically reduce the cost and complexity... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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About Voip Logic
VoIP Logic specializes in cloud-based VoIP technology solutions for businesses of all sizes, with a suite of products that streamline communications and facilitate day-to-day business operations. The company was founded in 2003 and provides products, such as VoIP infrastructure and managed systems, carriers and service providers. In 2016, software-as-a-service company BroadSoft acquired VoIP Logic. BroadSoft, who believed the deal could contribute around $800,000 in revenue, have now added VoIP Logic’s innovative cloud model to their business portfolio. Micah Singer is VoIP Logic’s CEO. He has worked in telecommunications for more than 20 years and held positions at Justice Technology and Viatel. Roberto Rojas manages VoIP Logic’s infrastructure and internal data management center. He joined the company as a founding engineer in 2003 and has previously held positions at Asia Access Telecom and Unisphere Networks.
VoIP Logic has developed a range of VoIP products. These include hosted PBX systems, unified communications, and trunking and peering services. The company’s on-demand delivery method lets carrier and service providers build managed VoIP systems and work with their engineering team. VoIP Logic has infrastructure at six collocation facilities, allowing any service provider to incorporate the company’s systems into their interconnected VOIP and IT systems. The company also provides call centers with an innovative platform for call center management. This product comes with various tools for call handling, including skills-based routing, priority queuing, holiday and greetings services, one-click transfer and call escalation. Users can also access real-time analytics, which generate accurate metrics about call center management, such as the number of calls received in any given time period and the busiest call periods of the day. Some of VoIP Logic’s partners include Network Intelligence, a provider of managed wholesale carrier services; One Stream Networks, a managed IP service provider; and Bandwidth.com, a provider of wholesale carrier voice solutions and tier-one emergency services.
Since its inception, VoIP Logic has won a broad range of awards. In 2008, VON Magazine awarded VoIP logic with its Innovator Award for the company’s Cortex middleware application. This honor recognizes the most successful companies in the internet communications industry, and VoIP Logic was the inaugural winner. The latest version of Cortex integrates with Broadsoft’s BroadWorks program and is built on the enterprise Java platform.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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