Connect your Netsuite and 3cx using Tenfold to automatically track and
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3CX is the developer of 3CX Phone System, a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX Phone System cuts telco costs and boosts company productivity and mobility.... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
3 CX is a unified communications solutions provider headquartered in Nicosia, Cyprus. Nicolas Galea started the company in 2005 and still serves as its Chief Executive Officer. Despite a workforce of about 200 employees, the company has established a formidable global presence with offices in Australia, South Africa, the United States of America, and several locations across Europe. In an industry otherwise dominated by proprietary software solutions, 3 CX has found success with its open standards Internet Protocol Private Branch Exchange (IP PBX). A 100% channel company, 3 CX has a diverse list of clients which includes corporate giants such as Boeing, Harley Davidson, McDonald’s and Hugo Boss.
3 CX’s IP PBX provides an affordable and efficient alternative to proprietary solutions. It is easy to install and use, and helps cut down on IT maintenance costs while boosting productivity. It offers companies a complete unified communications package that includes integrated WebRTC web conferencing, softphones for Mac and Windows. 3CX also provides smartphone clients that are compatible with Android, iOS, and Windows phones, and allow users to configure their own extensions.
With visual interface and voice functionalities, the 3CX Voice Application Designer is easy to edit and manage. 3 CX also offers both on-premise and cloud hosting options. 3CX’s free PBX edition is capable of supporting up to 8 simultaneous calls while standard (on-premise), pro, and enterprise editions are capable of supporting more than 1,024 simultaneous calls. The pro and enterprise versions of the software also offer easy integration with different CRM systems including Salesforce and Microsoft Dynamics. These versions can also be integrated with help desk software such as Zendesk. The 3CX Cloud PBX Server offers greater flexibility and connectivity without compromising on functionalities, while the 3CX Hosted PBX option helps companies cut down on initial hardware costs. 3CX’s Hotel Module addresses the needs of the hospitality industry with special functionalities such as check in/out, do not disturb, CDR/SMDR billing.
The technologically advanced IP PBX by 3CX has shown that even open protocol solutions can be innovative and secure. Frost and Sullivan recognized 3 CX with the 2015 Price/Performance Value Leadership Award. It was awarded the “Best SME on Premise System” at the Comms National Awards, 2015. CRN named it one of the Top Tech Innovators in 2015 and the 3CX WebMeeting was awarded the winner in the Software Productivity category at the 2015 CRN Tech Innovator Awards. 3CX also won the Best Enterprise On-Premise Solution at the Comms National Awards, 2014.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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