Connect your Netsuite and ThinkingPhones using Tenfold to automatically track and log every call instantly
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Fuze (formerly ThinkingPhones) is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place. sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Netsuite, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Founded in 2006 by Steven Kokinos and Derek Yoo, Thinking Phones Network is a provider of cloud-based Unified Communications as a Service. Upon taking its first venture capital in January 2010, the company acquired $1.2 million equity financing from Capstone Partners. In the following years, Thinking Phones received $16.5 million in October 2012, an endeavor led by venture capital firms Advanced Technology Ventures and Bessemer Venture Partners; $10 million in October 2013 from the same organizations; and $56.7 million of funding in December 2014, courtesy of Technology Crossover Ventures. After garnering a new round of $112 million in private financing from Technology Crossover Ventures, Summit Partners, and Bessemer Venture Partners, the business brought its total fundraising to more than $200 million since its launch. In November 2015, Thinking Phones acquired FuzeBox, a San Francisco-based cloud voice and video conferencing company. Three months later, the company underwent a branding change to become Fuze, which was a nod to acknowledge that its services had expanded to include as a unified platform for voice, video, and collaboration.
Fuze has a number of different products, all of which fall into six subcategories: voice, platform, call center, collaboration, insights, and APIs & Integrations. A popular add-on offered is the Fuze Identity Graph, which helps create unified communication by looking through data stored in third party applications to provide in-depth profiles for outgoing and incoming calls. The Fuze Identity Graph provides employees with information that may be pertinent to a caller prior to picking up the phone. Fuze also offers bi-directional data connections, HP audio and video conferencing, Enterprise voice messaging, global reliability, and platform APIs. Featured services include implementation, customization, and personalized support.
Fuze started 2017 by earning an Internet Telephony Product of the Year award. In 2016, the company received recognition on the first-ever Cloud 100 list by Forbes, which served to award private companies leading the cloud technology revolution. The same year, industry research firm Aragon Research recognized Fuze as one of the more robust UCaaS platforms on the market with a focus on global voice and HD video conferencing capabilities.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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