Connect your Netsuite and Telnet Worldwide using Tenfold to automatically track and
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About Telnet Worldwide
TelNet offers Innovative, IP voice, data and network services tailored to various businesses, over a reliable IP network, with true 24/7 support. On the technology side, TelNet leverages redundant, highly reliable network... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Telnet Worldwide
Founded in 1998 by Mark Iannuzzi, TelNet Worldwide is based in Troy, Michigan. It is a leading provider of essential business communications products and services. TelNet Worldwide’s leadership team includes CEO Mark Iannuzzi, COO and CFO Rick Riordan, VP Sales and Marketing Mark Swope.
TelNet Worldwide’s offerings combine the advantages of the traditional TDM-based network system with futuristic IP-based technologies, including converged voice, data, and connectivity solutions. TelNet Worldwide, Inc. provides various business solutions, such as voice and data, private line, local service, collocation, conferencing, fax to email, Hosted PBX, T1 Internet, PRI connections, and enhanced services. TelNet’s Business Voice Solution—OfficeEdge—is a complete hosted PBX that can leverage the power of SIP trunking to cut call costs. The phone system integrates data and voice communication to unify communications. OfficeEdge’s auto attendant feature gives companies better control over call routing. OfficeEdge complete comes with a disaster recovery plan to cover any contingencies and ensure business continuity.
Superior Contact, a TelNet company, provides call center solutions that advanced includes features such as live answer, chat, IVR, email, website, and social media integration for improved customer satisfaction. The automated solutions on the system can help boost productivity by assisting in routing calls appropriately and delivering self-care instructions. Easy access to business process and technical support teams of Superior Contact is a bonus.
To address business networking needs, TelNet provides internet connectivity, multiprotocol label switching service, and software-defined network (SDN) solutions such as TelNet QuantumLink. Their data-center facility eases the burden of maintaining infrastructure. They also give the option of hosting mission-critical servers in an advanced tier III data center facility for enhanced security.
TelNet invests in strategic partnerships with companies such as AT&T, CISCO, VMWare, Broadsoft and Frontier Communications to deliver cutting-edge solutions and diverse customer experiences.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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