Connect your Netsuiteand Stage2 using Tenfold to automatically track and log every
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Stage 2 Networks has been providing clients with a robust suite of products that include Cloud Voice, SIP, Unified Communications (UC), internet connectivity and MPLS. Their suite of custom, on-demand voice and data solutions... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Stage 2 Networks is reputed for their easily scalable business communications and data solutions. Founded in 2005, the New York-headquartered company is led by Founder and Chairman Joseph P. Gillette, an experienced hand in the telecommunications business. He founded Gillette Global Network Inc. and led the company as its CEO before starting Stage 2 Networks.
With separate voice and connectivity solutions, Stage 2 Networks caters to a range of different business communication needs. The company’s unified communications system—Halo—seamlessly connects Voice, Video, Instant Messaging, Presence and Desktop Sharing to enable users to stay connected through any device. It is compatible with Windows, Mac OS X, iOS, and Android. The call reporting system—PRISM—provides call reporting services and real-time tracking of inbound and outbound calls. It also tracks abandoned calls, waiting time, and average talk time to aid in tracking performance. The reports can also be viewed from any device. Stage 2’s iO Complete is a cloud solution that combines the features of on-premises services with the mobility of cloud-based services. It can be easily integrated with Polycom phones and connected to the LAN infrastructure for high-quality voice and video calls. iO Connect – PBX Voice is a solution that provides both Direct SIP Trunking and ISDN PRI services for existing PBX systems, even legacy PBX systems. Service on PBX phones can be enhanced through Ethernet over Copper (EoC), Ethernet over Fiber (EoF), or specialized Quantum MPLS network.
Stage 2’s AXIS is a scalable, full-feature cloud call center solution that can be customized for small businesses or large enterprises. It comes with multiple directories option and outlook integration to assist call center agents. Advanced call monitoring, queue management, and reporting features make it a useful tool for supervisors. Stage 2 also provides internet connectivity solutions in addition to business communication solutions. Quantum is a cost-effective networking platform, powered by Stage, that has a built-in dynamic bandwidth allocation system.
In 2014, Stage 2 Networks won the Stevie Award for The Sales Department of the Year and Customer Service Department of the year in the Telecommunications category. The company also received the Gold Award for Executive of the Year (2012) and the Silver Award for Company of the Year (2012) at the 10th Annual American Business Awards in New York.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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