Connect your Netsuite and S-Net using Tenfold to automatically track and
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S-Net’s Hosted PBX provides full service with no expensive on-premise equipment to maintain, you’ll be able to manage a seamless operation. Adding new devices like computers, faxes, or mobile phones to the Cloud... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Based in Chicago, S-Net Communications is a provider of voice-over-internet protocol (VoIP) services for small and medium-sized businesses. The company was founded in 2006 by IT managers Alex Fayn and Eugene Likhovid. They wanted to provide an alternative solution to telecommunications services on the market at the time. S-Net Communications has more than 15,000 phones deployed on their system and offers private and secure network connections. The company also holds 12,000 licenses on its platform and serves thousands of businesses in Chicago. S-Net Communications also provides services to customers on the west coast. In 2010, the company launched its S-Net Connect program, a desktop application that facilitates conference calls. In 2014, they premiered their mobile app.
S-Net Communications provides a range of telephony products. These include cloud phone systems, where users can make phone calls over the internet and store call data in the cloud. Businesses can customize their phone system — for example, change call forwarding instructions — through a control panel. The company has also developed products for call centers. Businesses can manage call center operations with detailed reports on incoming calls and agent performance. Other services include a fiber internet service, which provides users with high-speed bandwidth and download speeds, and a Unified Communications (UC) application that manages call features. S-Net Communications also offers Salesforce CRM integration. This allows users to manage call data on their desktop, smartphone or tablet. They can place calls with click-to-dial, for example, or monitor the number of inbound calls at particular times of the day.
S-Net Communications has won various accolades. In 2011, the company was recognized by Computerworld as an “Honors Laureate.” This prize is awarded to companies that execute positive social, economic and education change. S-Net Communication’s S-Net Q Box helped them win the award. The product provides businesses with cost-effective cable and DSL.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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