Connect your Netsuite and SkySwitch using Tenfold to automatically track and log every call instantly
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The SkySwitch Web Centrex solution is Hosted PBX and UCaaS on steroids. Created for white label resellers, it has been designed to optimize success by delivering a comprehensive set of business-class end user features... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place. sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Netsuite, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
SkySwitch Telecommunications was founded in 2013 by Eric Hernaez. This privately-owned company is headquartered in Lakeland, Florida. The 5-year-old company has a relatively small workforce of about 50 employees but is highly regarded for its services. The company’s Infrastructure as a Service (IaaS) model enables resellers to provide a unified communications and collaboration service (UCCaaS) under their own brand.
SkySwitch provides a white-label cloud-based communications platform with Hosted PBX, Hosted Call Center, and Web Conferencing. Existing telecom companies can leverage the SkySwitch infrastructure to provide unified communications and collaboration as a service to their subscribers. SkySwitch’s platform is built using cutting-edge SIP network architecture to provide the best Class 5 and IP-Centrex calling features. Its hosted PBX feature helps resellers save on infrastructure costs while making it easy and cost-effective to scale operations based on demand. Its web conferencing feature combines webinars, screen-sharing, video conferencing, and remote support with a single sign-in application.
The Contact Center as a Service (CCaaS) solution by SkySwitch is designed to optimize efficiency by making it easy to share resources. CCaaS has sophisticated call routing options, voice recording, and intelligent voice response features. SkySwitch also provides CTI integration and CRM phone dialler. The advanced SIP control features provide enhanced security. The flexibility of SkySwitch’s Voice API allows resellers to build their own applications to leverage its capabilities, and even Alexa has utilized this Voice API for some of its features. SkySwitch Instant Messaging is a secure app for business communication; and the company’s range of mobile apps with business class PBX features provides enhanced mobility. SkySwitch also provides billing and CRM solutions built on the Overgroup H2O platform that helps manage workflow and provides automated reporting. In addition to these, SkySwitch also provides Video Surveillance as a Service.
SkySwitch’s award-winning platform is interoperable with Yealink and Groundstream Inc’s solutions.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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