Connect your Netsuite and Skype for Business using Tenfold to automatically track and
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About Skype for Business
Skype for Business is a UC platform that expedites communication for businesses. The product has been developed by Microsoft. Skype for Business was previously known as Microsoft Office Communicator and Microsoft Lync and was launched in 2015. Skype... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Skype for Business
Skype for Business is a UC platform that expedites communication for businesses. The product has been developed by Microsoft. Skype for Business was previously known as Microsoft Office Communicator and Microsoft Lync and was launched in 2015. Skype for Business replaced Windows Messenger on the Windows operating system. The application is available for Windows and Mac computers and iOS, Android and Windows Phone devices. Communication between users takes place on the instant Lync Server and delivers messages to a wide range of instant messaging networks. Skype Technologies, part of the Microsoft group, operates from offices in Redmond, Washington, and Luxembourg City, Luxembourg. Qi Lu is Skype’s executive vice president; Gurdeep Singh Pall serves as the company’s corporate vice president. Skype was founded in 2003 and has around 500 employees.
Skype for Business offers users features like instant messaging, video conferencing and VoIP. It allows businesses to communicate with customers and clients around the world. Users can access contacts from Microsoft Outlook and can collaborate on projects via Microsoft Office. The software shows users when contacts are online, too. Other features include auto attendants, screen sharing and virtual meeting rooms for up to 250 people. Users can also view, share and edit Microsoft Whiteboard and Microsoft PowerPoint documents. With Skype for Business, companies can manage employee conversations with access controls and security features, and all conversations that take place on the platform are encrypted. In addition, users can integrate Skype for Business with other applications, including business analytics tools. These provide businesses with valuable intelligence about call data.
Skype has won a multitude of awards since its inception. In 2011, the company won a Webby Award for “Best Practices.” A year later, Skype scooped three further Webby Awards, including the People’s Voice Award for “Best Use of Device Camera” and the People’s Voice Award in the “Social (Tablets and All Other Devices)” category.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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