Connect your Netsuite and Saicom using Tenfold to automatically track and
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Saicom Voice Services provides end-to-end telecommunications solutions, including VoIP, Cloud PBX, Cloud Computing and Networking solutions. Having successfully rolled out cloud-based, scalable... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Saicom is a telecommunications provider based in Johannesburg, South Africa. The company specializes in cloud-based PBX networks, VoIP and cloud computing for small businesses and corporate clients. Saicom was established in the early 2000s and has since become one of the largest telephony brands in South Africa. They work with telecommunications carriers throughout the African continent. Kyle Woof serves as Saicom’s CEO. He joined the organization in 2012 as financial director. Leor Atie and Howard Sackstein are the company’s executive directors. Saicom owns and controls its own network and employs staff who have trained in India, Israel, France, and the United Kingdom. In 2016, Saicom partnered with VeloCloud Networks to deliver enhanced access to the cloud, enterprise applications, and private data centers.
Saicom delivers a wide range of call center solutions. The company’s cloud-based PBX system lets users store call data in the cloud and access information from a remote location. This platform also provides real-time data insights, letting users track calls and monitor agents and sales reps. These detailed reports and statistics facilitate call center management. Other features include call recording, CRM integration, professional auto attendants, and a call queuing system. Saicom’s VoIP platform proves just as useful for businesses who want to optimize call handling. Users can port their number to the company’s network and use it across South Africa. Saicom uses SIP trunking technology that works with a range of PBX systems. The organization also operates end-to-end network security.
Since its inception, Saicom has garnered multiple awards. The company was a category winner at the Vodacom Annual Incentive for Community Service Payphones in 2012. The initiative was set up to provide mobile communications to disadvantaged communities.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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