Connect your Netsuiteand RingCentral using Tenfold to automatically track and log every
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RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. Since 2003, RingCentral has been transforming how companies communicate and collaborate.... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
RingCentral is a publicly-traded company that provides cloud-based phone systems for more than 350,000 organizations around the globe. Headquartered in Belmont, California, it employs 2,500 people and has offices in Florida, Colorado, North Carolina, Canada, Singapore, Philippines, China, Russia, and Ukraine.
RingCentral was founded in 1999 by current CEO Vlad Shmunis. It was bootstrapped until it received its first round of venture capital investment in 2006. Some of its investors included Sequoia Capital, Khosla Ventures, Scale Venture Partners, Hermes Growth Partners, and DAG Ventures. Silicon Valley Bank and Cisco also invested in the company in 2011, securing a total of $45 million in capital investment.
The company entered the New York Stock Exchange in 2013 under the ticker symbol RNG. It completed its follow-on offering in March 2014 worth $7.5 million.
RingCentral’s flagship product is RingCentral Office, a cloud-based PBX system for businesses. Some of its features include multiple extensions, call control, video, and web conferencing, call auto attendant, company directory, call forwarding, and rule-based call routing and answering. It can be easily integrated with apps like Outlook, Google Docs, Zendesk, Salesforce, Oracle, Box, and Dropbox. It also has a mobile app for both iPhone and Android phones, turning BYOD devices into business phones.
RingCentral Office does not require costly and complicated technical specialists, as it neither uses any capital equipment nor incurs any hardware costs. It has a user-friendly interface that empowers users to control many of their own settings. Admins can also quickly manage users, locations, and devices, anytime and anywhere.
Management of multiple locations and mobile workers is also convenient enough as it is done in one system and receives one monthly bill. The cloud-based system provides as much as 60% savings on monthly phone expenses.
Other products include RingCentral Professional, RingCentral Fax, and RingCentral Contact Center. The company also acquired Glip, a persistent collaboration platform, in June 2015. Glip added more functionalities to the RingCentral platform, such as instant messaging, document sharing, and task and event management.
RingCentral has been named Product of the Year by Internet Telephony Magazine in 2009. It also won a CNET Webware 100 Award within the same year. In 2010, the company was also named as a World Economic Forum Technology Pioneer.
The company has also received several accolades in 2015, including the Best Phone System Award, Supreme Software Award, and Best Mobile Support Award from FinancesOnline. RingCentral also won PC Magazine’s Editor’s Choice Awards twice.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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