Connect your Netsuite and Novum Networks using Tenfold to automatically track and
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About Novum Networks
Novum Networks is Australia’s leading Broadsoft Provider, delivering Innovative, Scalable and Flexible solutions. hosted-communication-service. Their Voice platform is built on the BroadSoft system(s), a market leading... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Novum Networks
Novum Networks is an Australian Broadsoft unified communications as a service (UCaaS) provider founded in 2014. Novum Networks delivers scalable and flexible solutions through its unified portal that was deployed in 2015. Additionally, Novum partnered with Mondago in late 2015 and Toll Ring in 2016 to enhance its product offerings. Initially, Novum’s vision was bringing communication’s choice to the Australian market, and they have accomplished this by their strategic partnerships as noted, and working closely with the world’s number one UC platform provider, Broadsoft. These partnerships allow Novum to offer the latest technology available to their customers. The company is customer focused and prides itself on innovation in telecommunications needs. Today it offers a wide range of UC services, white labeled products, and data management.
Toll Ring ICall Suite provides integrated cloud call statistics and data, available from any Internet-facing device. Each business can monitor its call metrics via real-time reports, dashboards, call recordings and wallboards that are optimized to work with mobile devices. The company’s ICallSuite makes call accounting simple and seamless. This helps companies make decisions based on call activity, from wherever they are and no matter which device is being used. Improved customer service follows when time to answer lessens and the number of abandoned calls is reduced. The system helps the business to know how many call handlers are needed for different shifts throughout the week. The company also offers UC-One Communicator, which is a combined effort between it and the Broadsoft UC-One® network of unified communications and collaboration (UCC) services. This portfolio works well for a broad range of businesses, with services like cloud-based PBX and VoIP, as well as advanced UCC offerings like instant messaging, desktop and file sharing, video conferencing and collaboration, and mobility services. This end-user application runs on all platforms, from desktop to smartphones and tablets, and allows users to access communications and collaboration services wherever they are, at any time. Novum also provides hosted PBX services and the Go Integrator suite of software services that allows team members to access a range of communication utilities, like online faxing, email and collaborative calling and the Internet. The Go Integrator suite is affordable for any size business and is scalable as the business grows. There are three separate license types to optimize benefits at each level based on what that business’ current needs are, and what they will be in the future.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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