Connect your Netsuite and Nortel using Tenfold to automatically track and
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Nortel Networks Corporation, formerly known as Northern Telecom Limited, Northern Electric and sometimes known simply as Nortel, was a multinational telecommunications and data networking equipment manufacturer headquartered... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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Nortel Networks Corp., which was previously known as Northern Telecom Limited or Northern Electric, was a telecommunications and data networking manufacturer founded in Montreal, Quebec in 1895. Nortel, at its most successful, accounted for over a third of the total value of all companies listed on the Toronto Stock Exchange (TSX). The company employed more than 94,500 people around the world at that time and was headquartered in Mississauga, Ontario. Nortel filed bankruptcy in 2009, in the largest bankruptcy case in Canadian history, announcing it would sell of off assets and end its operations. This left shareholders, pensioners, and former employees with huge losses. During the period since the bankruptcy, the company’s executives continued to draw bonuses, angering creditors in Canada, the UK, and the US and leading to a protracted legal battle over the remnants of the business assets. In October, 2016, a settlement was reached to distribute $7.3 billion in assets to claimants, who expected to receive about 57 cents on the dollar for their claims.
Nortel was a leader in the telecommunications world, from the early years when it built a portable communicator for military field service during World War I, and creating a dial-up PBX system, to developing communications/satellite systems during the 1960’s, which was used by Hughes Aircraft Company, and launching the “Princess” phone with the handset dial that was the state-of-the-art in most 1970’s homes. The company was at the forefront of the fiber-optic technology switch that is currently under way due to its cost-effectiveness and reliability. The company also was the one that developed a billing system that allowed speech recognition technology to automate collect calls, and those billed to a third party or calling card. Nortel played a large role in moving the communications world forward into the networked world we have today.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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