Connect your Netsuite and Nexogy using Tenfold to automatically track and log every call instantly
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Using an existing high-speed Internet connection, nexogy’s technology enables anyone to make and receive phone calls – worldwide – with a touch-tone telephone. nexogy is brought to you by LD Telecommunications,... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place. sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Netsuite, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Nexogy is a business communications company founded in 1999 in Coral Gables, Florida. They have offered Internet service, telephone, and business VoIP services since 2004, and employ more than 50 people in their Miami-area office, and satellite locations in Fort Lauderdale, Tampa, and Orlando. Today, Nexogy serves in excess of 3,000 clients with over 15,000 active lines and offers VoIP service and business Internet service nationwide in the United States. The company works primarily with businesses to solve their communication needs. One piece of information of note about the company – they were the first company to offer a PIN-less card in Latin America, and one of the first in the U.S. as well.
Nexogy offers a menu of services for business partners. Business Internet is available that gives companies extensive bandwidth to run large applications smoothly, with fast upload and download times. This service offers steady reliability via a 100% fiber optic solution for high speeds over substantial distances, plus crystal clear call qualities. Nexogy computer backup is a cloud-based solution with military-grade encryption for maximum security. SMS broadcast services are used to reach out to customers and prospects via text, and the Nexogy SMS service offers extensive reporting, custom scheduling, and multiple phonebook support. For a comprehensive upgrade from backup systems, Nexogy offers disaster recovery as a service (DRaaS) to help companies bounce back from a catastrophic data emergency. Nexogy offers a receptionist console that gets high marks from reviewers. It is a combination softphone and productivity tool offering call notes, expedited call management and call handling.
Nexogy was the recipient of dual awards in the South Florida Journal’s list of Fastest Growing Companies for 2015, based on data collected the previous two years.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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