Connect your Netsuite and Mitel using Tenfold to automatically track and
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Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Sir Terence Headley Matthews, a Welsh-Canadian billionaire, founded Mitel Networks Corporation in 1973. The company, headquartered in Kanata, Ontario, initially produced TDM PBX systems. Now, the company has transitioned into providing VoIP products and cloud-based unified communication services and collaboration software. In December 2016, it was acquired by the Siris Capital Group owned Xura (currently known as Mavenir Systems) in a $385 million deal.
Mitel communications solutions provide a hosted phone system and cloud contact center to help companies cut down on their communications costs. It also the products and services to cater to small and medium-sized companies, as well as large companies with more than 25000 employees. Mitel provides specialized products for outbound and inbound call centers with intuitive features such as automated dialing. The company has three different offerings for call centers based on their size: MiContact Center Office for offices with up to 100 employees; MiContact Center Business for companies with around 1000 employees; and MiContact Center Enterprise for bigger companies. These options come with added services such as call recording and quality management, campaign manager, and contact center for Lync. Mitel’s digital phones provide enterprise-grade call performance, and their DECT solutions are geared to provide better mobility. The on-premise wireless solutions provide an alternative to cell phones for companies with large campuses while softphones provide desktop access to those who work remotely.
Mitel’s Open Solutions Portfolio includes desktop and conference phones that allow customers to use any third party platform. MiCloud Contact Center enables companies to host their call center platform on the cloud which makes it scalable and easy to access. MiCollab – Mitel’s collaboration software offers voice and video call connectivity on and off the premises. Mitel also has an integrated Unified Communications and Collaboration system that also allows companies to leverage Mitel’s cloud capabilities and use Mitel’s data centers, saving on the hardware installation costs.
A recognized global leader in unified communications services, Mitel was named the number 1 Mobile Tech Company in Canada by Branham in its list of top mobile tech companies. Mitel received the 2016 Excellence Award instituted by the Internet Telephony Magazine. Mitel also won the 2016 Communications Solutions Products of the Year Award presented by TMC. MiTeam won the 2016 TMC Labs Innovation Award for providing an effective social collaboration tool for mobile-first workplaces. Last year, the company also won the prestigious Cloud Services Innovation and Leadership Award presented by Frost and Sullivan.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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