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MiVoice Business is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications. The MiVoice Business phone system is designed to... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
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Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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MiVoice- a product created and distributed by Mitel, a Canadian company that focuses exclusively on voice-over-internet protocol (VoIP) product– provides small- and medium-sized businesses unified communications solutions. Although Mitel was founded in 1972, the current form of the company came in 2001, when Mitel split in half, separating its semiconductor section of the business from its telecommunications. Becoming Mitel Networks, the telecommunications offshoot offers click-to-call communications, voice over WiFi, MiCloud (cloud platforms), and MiVoice (unified communications).
MiVoice is split into several products: MiVoice Office 250, MyVoice Business, MiVoice MX-One. MiVoice MX-One is the broader multimedia communications service that can enable unified communications over wide geographical distances. MX-One provides users with the ability to utilize services over one network (whether fixed or mobile, public or private) as a single infrastructure, accessible everywhere simultaneously on multiple devices.
With MiVoice Office 250 and MiVoice Business, companies can connect employees in the office, at home, or on the road. Moreover, Office 250 provides users with a myriad of ways to connect, including voice call and video and audio conferences. In addition, Office 250 provides features that make connecting more convenient, such as automatic call distribution, hot desking, twinning, mobile hand-off, teleworking and reporting. MiVoice Business is an integrated phone system that provides mobility (users can log in from any desk), unified messages access, web-based management, and can be operated across any LAN/WAN infrastructure.
MiVoice MX-One is the broader multimedia communications service that can enable unified communications over wide geographical distances. MX-One provides users with the ability to utilize services over one network (whether fixed or mobile, public or private) as a single infrastructure, accessible everywhere simultaneously on multiple devices.
Mitel is an award winning company whose products have been named communications solution provider of the year by Internet Telephony Magazine in 2016. More specifically, CommsTrader review of MyVoice Business calls it the “future of business communications solutions,” as it allows businesses to run phones on the premises or through the cloud, providing maximum flexibility and usability for its business customers.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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