Connect your Netsuite and Microsoft Lync using Tenfold to automatically track and
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About Microsoft Lync
Skype for Business (formerly Microsoft Office Communicator and Microsoft Lync) and Microsoft Lync for Mac are instant messaging clients used with Skype for Business Server or Lync Online available with Microsoft Office... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Microsoft Lync
Microsoft, the developer of Microsoft Lync, is a Redmond, Washington-based technology company known for its software. Founded in 1975 by Bill Gates and Paul Allen, Microsoft has been making operating systems since 1980. Microsoft Windows, a graphical extension for MS-DOS, was released in 1985. Due in part to the success of Microsoft Windows, the company went public in 1986. Microsoft Office, a suite of productivity products, was released for the first time in 1990. To expand the number of productivity products in Microsoft Office, Office Communicator was added to the suite in 2007. Over the next three years, Office Communicator was refined as R2 and then released as Microsoft Lync in 2010. For the next four years, Lync was the company’s business communication tool and Skype, purchased by Microsoft in 2011, focused on consumer communication. In 2014, Lync and Skype were renamed Skype for Business and incorporated a new user interface. The communications systems are only a small part of Microsoft technology. Microsoft has constantly expanded its suite of technology products, adding the Xbox game console, Microsoft Surface tablet, and cloud-based programs like Microsoft Azure.
Although Microsoft has expanded far beyond software, the company is still best-known for its Windows operating system (OS) and Microsoft Office program suite. Windows 10, released in 2015, is the latest operating system. Microsoft Word, the text processing software in the Office suite, has become the standard word processor in many industries. Microsoft Excel and PowerPoint are also popular tools for spreadsheets and presentations, respectively. Microsoft also provides popular business email software called Outlook. One of the benefits of the Lync communications software was its ability to integrate with Outlook. A conference could be scheduled in the Outlook calendar and held in Lync. Although Lync’s name has changed to Skype for Business, this integration with other Office products is still a feature. Other popular Microsoft products include the Xbox gaming console and the Microsoft Surface tablet.
Microsoft is an award-winning company that regularly appears on the Fortune 500. It is also often ranked on the list of the World’s Most Admired Companies. The list of industry awards for Microsoft is substantial. At the 1999 COMDEX conference alone, Microsoft won 17 awards for product excellence. As a leader in the technology industry, Microsoft often awards smaller companies that provide integrations for technology like Skype for Business.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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