Connect your Netsuiteand MCM using Tenfold to automatically track and log every
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MCM Telecom is dedicated exclusively to provide telecommunications and IT services to the corporate sector. MCM owns and operates an advanced, redundant fiber optic network in the commercial zones of Mexico City, Monterrey,... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Founded in 1996, MCM Telecom provides high-performance telecommunication services to large enterprises, as well as small- to medium-sized businesses in Mexico. MCM is Mexico’s largest corporate telecommunications provider, ensuring coverage in the county’s most significant industrial areas, including Mexico City, Guadalajara, Monterrey, and Querétano. MCM currently own the largest and most secure fiber optics system in Mexico. In 2004, the company was the first provider in Mexico to develop an internet protocol services and a voice-over-internet protocol (VoIP) solution. In 2008 MCM launched AC Voice, with the aim of effectively supporting various social causes including economic and volunteer assistance.
More specifically, MCM Telecom specializes in business-only internet, voice, transport, and data centers. The company’s high-speed internet service maintains stable, constant service. MCM designs its networks with multiple, redundant rings of gigabit Ethernet technology. These multiple rings provide the initial connection and immediate data backup, which ensure high speeds, security, redundancy, reliability, and scalability. Symphony, its cloud-based voice application, is a managed service that works over MCM’s fiber optic networks. Symphony offers voice service, video and audio conferencing to phones, tablets, and laptops. MCM’s data center provides security allowing users to store important information on the cloud, and accessibility through a private WAN.
Furthermore, MCM’s VPL services let clients create private links between themselves and their customers. In this way, information can be immediately transferred over MCM’s private Ethernet service, without storing private data on the internet. Finally, the company’s data protection services provide data backup, so that its users do not suffer from information loss. The data can be backed up locally, using local network, so that private information isn’t’ stored on the web. Its data protection is easy to use and maintains 24-hour service personnel.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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