Connect your Netsuite and Masergy using Tenfold to automatically track and
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Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to enterprises around the globe. Their platform... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Masergy is a web-based, voice-over-internet protocol (VoIP) that provides hybrid networking and cloud communications to enterprise-level companies across six continents in over seventy countries. Founded in 2000 in Plano, TX, Masergy has routinely been on the cutting-edge of networking applications. The company launched its managed firewall in 2009, its business to business video application in 2010, and its secure, expanded cloud marketplace in 2012. In 2014 Masergy introduced the industry’s first mobile app for global bandwidth on demand, a function which lets IT professionals manage and control their infrastructure at any time, from anywhere in the world, while in 2017, it launched its cloud contact center.
Masergy’s central services include hybrid networking, cloud communications, and managed security. Its hybrid networking solutions allow enterprises access its platform via three fully managed connectivity options: intelligent connectivity (high performance, private connectivity), network as a service (secure lines through client-provided broadband connections), and managed broadband (internet connectivity with active monitoring). Moreover, Masergy’s Global Unified Communications as a service program can replace a cloud-based private branch exchange (PBX) and provide more regimented and managed security for its cloud communications. The cloud-based UCaaS is scalable, resilient, and available from anywhere in the world on multiple devices. Key UCaaS features include single number mobility; one inbox for voicemail, email and fax; global dialing without long distance charges; and easy systems management through cloud-based tools and real-time analytics.
In a review of Masergy’s UCaaS software, ITQlick notes that the product’s most useful and crucial features include “comprehensive call management with support for unlimited local and long distance calling… high definition voice and video support along with geographical redundancy and call accounting.” In 2015 Masergy UCaaS received Internet Telephony Magazine’s Unified Communications Excellence Award. It also received TMC’s 2015 Communications Solutions Product of the Year Award and its Unified Communications Product of the Year Award.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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