Connect your Netsuite and Jive using Tenfold to automatically track and
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Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Jive is rapidly becoming the standard for business communications worldwide. All of Jive’s hosted services... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Jive Communications is a hosted VoIP and unified communications company headquartered in Orem, Utah. Founded in 2006, the company now has more than 500 employees. Recent acquisitions have helped to fuel the company’s growth. In 2015, Jive acquired Speek, a Dulles-based company that enabled virtual conference rooms though a link rather than a dial-in. In the same year, Jive also acquired Easy Office Phone. The Ontario-based Easy Office Phone offered hosted PBX. The Easy Office Phone employees were incorporated into Jive’s recently formed Jive Canada division. Jive continued to grow through 2017 when the company announced that it was adding 200 new employees and constructing a new headquarters in Utah County.
Jive has a suite of cloud-based communications services. Jive Voice is a cloud-based phone system that enables hosted VoIP features such as unlimited voicemail boxes and auto-attendants. The online portal allows business to develop custom schedules for time-based call routing. Jive Voice also offers Find Me/Follow Me, which enables businesses to create flow charts for incoming calls. If the first person is unavailable, Jive will route the call to the next person on the list. Jive Voice functionality is available through three methods: Jive Mobile, Jive Desktop, and Jive Web. For cell phones and mobile devices, Jive Mobile is an application that enables employees to access calls, voicemail, video, chat and text through a single interface. Employees can also use Jive Mobile to set up Geo-fencing, location-based rules that turn “Do Not Disturb” mode on or off. Access to Jive Voice functionality is also available through Jive Desktop, which can integrate with multiple CRM systems like Redtail. Jive Desktop also has presence monitoring so that you can see if a contact is available before placing a call. Jive Web allows access to all these Jive Voice features through a web browser. If companies prefer physical phones to access Jive Voice, Jive offers partner phones from Polycom and Yealink.
Jive has received several awards for entrepreneurship, culture and community service. Frost and Sullivan presented Jive with the 2014 North American Hosted IP Telephony and UCC (Unified Collaboration and Communications) Services Entrepreneurial Company of the Year Awards. Jive CEO John Pope was also nominated as the 2014 Entrepreneur of the Year. Jive has also received awards for its culture. It was ranked as the No. 1 VoIP company to work for in 2014 based on ratings from Glassdoor. The company is also active in the local community and recently received a Live United award for employee participation in Sub-for-Santa.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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