Connect your Netsuite and Iristel using Tenfold to automatically track and
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Iristel is Canada’s largest and fastest growing carrier providing innovative communication services that are changing how consumers and businesses communicate. They offer OTT, Voice Service Provider and Carrier customers... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Founded in 1999, Iristel is a Canada’s largest, most rapidly growing voice-over-internet protocol (VoIP) carrier, with facilities in all ten Canadian provinces and three territories coast-to-coast. Since its inception, Iristel has grown to include other telecommunication organizations, expanding its regions and services. Recently, for example, Iristel acquired Trutel Inc. in Toronto and the Montreal-based Exelia Inc. In 2016, Iristel joined with NetNumber to enhance wireless partner ICE Wireless in the three territories Yukon, Northwest Territories and Nunavut. In addition to increasing its territory, Iristel has expanded its service offering over the past ten years; in 2007, Iristel began offering WiFi-enabled GSM phones, and, in 2008, it began selling wireless IP service nation-wide. Today, Iristel efficiently links IP networks and the public switch telephone network via IP Trunking.
Iristel’s services include several unique divisions: Retail, enterprise, and wholesale divisions. In its wholesale services, the company includes inbound and outbound voice on a VoIP network, with optional local and toll-free numbers; person-to-person SMS texting, extensive local service reach, network scale and routing flexibility. In its residential services (which have both domestic and small commercial applications), Iristel offers phone, internet, and virtual fax through its VoIP network. Its specific business division, which is more broadly dedicated to larger business enterprises, Iristel offers the same services found in its residential division as well as toll-free and international numbers. Furthermore, its business division provides several accessibility services: its IP relay service allows users to communicate via text online using multiple web-capable devices. Using a chat interface and third party operator, the relay service allows more visible conversation than a common TTY window. More broadly, Iristel provides iNum for its business clients, a VoIP international toll-free number that allows for free calling no matter where the call originates. Moreover, Iristel offers widespread business mobility, which allows business lines to function from any location and multiple devices.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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