Connect your Netsuiteand IPitimi using Tenfold to automatically track and log every
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IPitimi is a global managed services and enterprise solutions provider. With a majority of their customer user base located in dozens of countries outside of the United States, IPitimi is capable of scaling a solution... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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After officially launching in 2012, IPitimi has grown organically as a Unified Communications and Professional Services provider. Though based in the United States, the company has a strong presence internationally with two offices overseas. CEO Greg Nielsen leads the company, along with Lori Jenkins, Alan Pourafzal, and TQ Clerigo. With a customer-centric focus, IPitimi boasts world-class customer service and support.
IPitimi provides Voice Over Internet Protocol solutions and services. It provides a range of comprehensive services, most notably: hosted voice services, such as Skype for business, Enhanced Call Center, business IP PBX, and IP trunking services. Trunking allows users to increase efficiency with the most advanced SIP-ready telco systems available. The company also provides equipment purchases, including four-line SIP phones: Polycom HD voice and productivity enhancing applications, IP phones for a variety of business and hospitality needs, and media phones for professionals. Additionally, the company features sophisticated gigabit IP phones for commerce, business, and industry use. Products offered include entry-level systems and executive-style services. IPitimi is a 100 percent SIP and 100 percent software platform, the result being a more flexible and scalable service than its proprietary or semi-proprietary competitors. Due to the organization’s sophisticated platform, custom features are easily integrated and compatible with an abundance of customer media gateways, IP phones, and server hardware.
Despite being a relatively young company, IPitimi has an impressive resume with several awards and recognitions to its name. CIO Review Magazine bestowed the business with inclusion on the 20 ‘Most Promising Call Center Solutions Provider’ award in 2015. Further, Enterprise Networking Magazine acknowledged IPitimi as ‘One of the Top Ten VOIP Providers’ with an award in 2016.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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