Connect your Netsuite and IPFone using Tenfold to automatically track and
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IPFone boasts 19 years in business with more than 2,500 corporate accounts with deployments worldwide. IPFone’s solution is powered by BroadSoft, the world’s leading developer of VoIP applications software along with... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
In business for over 17 years, IPFone employs 55 telephony professionals and is a leading provider of business-related voice, internet, and cloud services. It serves more than 1,500 corporate accounts with deployments throughout the world. There are approximately 20,000 IPFone subscribers within the Southern Florida region of the United States. Customer service agents are available 24-hours a day, 7-days a week and are located in Florida, Arizona, and Buenos Aires in Argentina. IPFone’s products are powered by BroadSoft’s softswitch technology, a global developer of VoIP applications software, and by Cisco and Polycom, world leaders in the manufacturing of IP telephony products. President Roberto Chmielewski and CEO Adriana Humoller lead the company in its operations.
IPFone provides a distinct advantage to other providers in that it serves as one vendor for all services, including equipment, service, and network. The company has been growing its business clientele with premier business services, such as T1 and ASDL connections. It offers unified messaging, which allows users to access voicemail, e-fax, and emails in a single location that a person can access through email or telephone. IPFone also features extension dialing to and from remote locations without regard to placement in the world. With the latest technology available, IPFone boasts hosted PBX, UC communications, CRM Integration, and a full-featured hosted contact center at minimal cost. With hosted PBX, partners have access to an integrated voice and data solution that features contemporary voice technology over a proven reliable broadband connection, along with a company-wide web portal, and high-quality customer service assistance.
IPFone believes in giving back to their community through an emphasis on service. To this end, the company’s employees engage in social impact activities that benefit a variety of community organizations, including Big Brothers Big Sisters, Miami Children’s Hospital, Miami City Ballet, FedEx, and the Alzheimer’s Association.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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