Connect your Netsuite and Genesys using Tenfold to automatically track and
Start Selling With Tenfold Today
Genesys powers more than 25 billion of the world’s best customer experiences each year. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Genesys is a private telecommunications company selling customer experience and call center technology to mid-sized and large enterprises. Headquartered in Daly City, California, Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. Its initial funding of $150,000 came from loans made by the founders’ families. Today, it has an estimated revenue of $850 million and employs more than 3,000 employees from its offices in Canada, Latin America, Europe, Middle East, Asia, Africa, and Australia.
Genesys acquired several companies over the years, the first of which is email management software developer Forte Software Inc. in 1997. Two years later, it acquired Next Age Technologies, a workforce management software developer.
In 2013, Genesys acquired five companies: Utopy, a speech analytics and workforce optimization provider; Angel, a cloud-based IVR and contact center software developer; Soundbite Communications, a developer of mobile marketing and customer service software; Echopass, a cloud-based contact center software developer; and Voran Technologia, a workforce optimization vendor based in Latin America.
Similarly, Genesys has been acquired by a couple of companies over the years, most recently by Permira and Technology Crossover Ventures in February 2012.
One of Genesys’ most-used products is the Customer Experience Platform, an omnichannel platform that delivers customer engagement, employee engagement, and business optimization capabilities that enable great relationships and business results. Its portfolio consists of three products: PureCloud, PureConnect, and PureEngage.
PureCloud allows users to connect with customers, manage tasks, and see trends in a single platform. It also provides real-time and historical data in interactive and dynamic views to help users get insights on their customers, enabling them to make quick decisions focusing on their customers’ happiness.
PureConnect transforms any call center into a customer engagement powerhouse, as this all-in-one solution allows users to connect with their clients on any channel, whether it be via phone, email, chat, or social media. It also features real-time speech analytics and quality monitoring tools to let supervisors better monitor customer sentiment. Businesses can tailor the system via customization and integration to meet their requirements.
PureEngage is ideal for global businesses looking to deliver competitive and superior customer experiences. It has real-time contextual journeys and world-class intelligent routing both on-premises and in the cloud. It also supports extensive customization through open APIs and web standards.
Genesys has received plenty of awards through the years. In 2016 alone, the company won the Speech Technology Excellence Award and CRM Excellence Award. It was also named as a Leader in TWO Forrester Waves for Contact Center Interaction Management. The San Francisco Business Times also included Genesys in its list of Best Places to Work 2016 under the large company category.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
COST: By Quote
Get the best content on optimizing revenue performance delivered to your inbox.
FREE WHITE PAPER Top 120 Chief Executive Officers
Gain access to the most influential Chief Executive Officers