NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
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Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Elastix is unified communications server software with IP PBX, email, IM, faxing, and collaboration functionalities. It has two versions: Elastix 2.5, a free software released under the GNU General Public License; and Elastix 5.0, a proprietary released under the 3CX license.
Elastix was first released to the public in March 2006 by creator PaloSanto Solutions, an Ecuador-based Open Source support company. It was initially circulated as a web interface for call detail records reporting.
In December 2006, Elastix was released as a Linux distribution together with software like Asterisk and ZapTel. All these have one common factor: they can be easily managed through a user-friendly web interface.
3CX acquired Elastix in 2016, leading to the development of Elastix 5.0, a Debian-based proprietary that’s compatible with the 3CX platform. Debian is one of the oldest operating systems in the world, thus giving Elastix 5.0 the most comprehensive support channels. Elastix 5.0 is available in four editions – free, standard, pro, and enterprise – all depending on the user’s business needs.
Elastix 5.0 is described as a phone system suitable for any small business. It can be deployed on-premise as a VM or on a mini-appliance, or in the cloud via Google Cloud, OVH, and other similar applications. It’s also easy to manage and install as it does not require any dedicated personnel or hardware. For IP phones, gateways, and SIP trunks, a simple plug-and-play installation will do.
Setting up Elastix 5.0 only takes minutes as many of its PBX elements are automated. It also does not take a lot of time to manage extensions and upgrade IP phone firmware from the management console. It is also configured securely out of the box to protect users against VoIP hackers.
Elastix offers unified communications at no extra cost. Users can integrate desktops, smartphones, chats, faxes, voices, and emails in their phone system. It also has integrated WebRTC technology that makes web conferencing and virtual meetings a lot easier to conduct, thanks to its remote control and screen sharing features.
The software is available for free for up to eight simultaneous calls or approximately 25 users. Similarly, the web conferencing feature is free for up to five participants.
Elastix has been nominated in 2007 and 2008 as a finalist in the SourceForge Community Choice Awards. It was also hailed as SourceForge’s Project of the Month in April 2012.
In 2014, Elastix won TMC’s Internet Telephony Product of the Year Award, together with other distinguished software like Overture 6500, Nextiva Office, and LiveOps Exchange.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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