Connect your Netsuite and 8x8 using Tenfold to automatically track and
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8×8 Inc. is a telecommunications company that provides VoIP PBX systems. 8×8 services include video, mobile, UC solutions, cloud-based voice, call center. 8×8 is created for medium to enterprise-sized businesses.... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Located in the Silicon Valley and founded by two PhDs, 8×8 started off as a semiconductor vendor and chip manufacturer. Originally named Integrated Information Technology, the company began exploring the emerging videoconferencing market in 1992. As the company transitioned to selling videoconferencing systems under the ViaTV brand, the name was changed to 8×8. In 1997, 8×8 went public. Over the next five years, the company began acquiring other companies and technology to enable its Voice-over-IP (VoIP) service. In 2002, 8×8 launched the Packet8 VoIP service. Through acquisitions of cloud service companies, such as Central Host, 8×8 transformed Packet8 into its current product line, the 8×8 Communications Cloud. In 2017, 8×8 had over 800 employees and retained 128 patents in video processing, videophones, communications technology, and security. With this cloud communication technology, 8×8 serves 48,000 companies globally.
The 8×8 Communications Cloud is the umbrella name that encapsulates all of 8×8’s communications products. The suite includes the 8×8 Virtual Office, which increases productivity with mobile apps, chat and presence management. Virtual Office also offers collaboration tools like web and HD video conferences. The 8×8 Virtual Contact Center is also included in the communications cloud. This service offers call recording, monitoring, omnichannel interactions and workforce optimization. It can be integrated with common CRM and ERP tools. Salesforce, ZenDesk, and Microsoft Dynamics are among the possible integrations. Beyond the pre-built integrations, 8×8 also offers some open APIs to allow customers to connect their preferred software. The 8×8 Communications Cloud also displays real-time analytics to assist with business decisions and intelligence gathering. The system is intended to unify communications across the business and work seamlessly with mobile devices such as smartphones, tablets, and laptops.
Named an industry leader in Unified Communications by Gartner, 8×8 has been the recipient of numerous awards. Infonetics Research has named 8×8 the Top Hosted VoIP provider for five years in a row. Other technology awards include the CloudTrust Enterprise-Ready Ranking. This ranking demonstrates that 8×8 meets the security criteria co-developed by Skyhigh and the Cloud Security Alliance. 8×8 was also named one of the Top 25 Best Small Companies by Forbes Magazine in 2013. This ranking is based on 8×8’s strong earnings and stock performance. Forbes even named 8×8 as a top stock pick and ranked 8×8 No. 10 on the list of 20 Fast Growing Tech Stars. These awards recognize 8×8’s technological and financial achievements.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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