Connect your Netsuite and Avaya Aura using Tenfold to automatically track and log every call instantly
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About Avaya Aura
Avaya Aura® Platform, a breakthrough, real-time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place. sales force... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Netsuite, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
In 2000, Avaya separated from Lucent Technologies (previously part of AT&T) in order to improve operations and to accelerate innovation in the unified communications space. Avaya focused on integrating communications with operations and business strategy for its customers. In October 2007, Avaya was acquired by Silver Lake and TPG Capital, becoming a privately-held company, which allowed it to become even more responsive and agile with its single business focus. Avaya has a global presence in 42 countries around the world and maintains 28 customer support centers too.
Avaya Aura provides voice, conferencing, web and video collaboration capabilities for Windows desktop, tablets, smartphones, iOS and Android devices. It can support up to 250,000 users and 350,000 SIP devices. Avaya offers on-premise and cloud deployment. Its virtual software reduces hardware requirements and speeds upgrades and maintenance. Integration and migration solutions eliminate “rip and replace” scenarios. Fragmented networks and end-to-end security capabilities assure servers survive malicious virus and malware attacks. It has more than 700 customizable features available. And, customizes solutions for government, banking, insurance, healthcare, education, and hospitality industries.
Avaya has consistently received recognition around the world. In 2017, Avaya received the Unified Communications Product of the Year Award and was named a finalist for the Edison Awards for creativity and innovation. In 2016 Avaya received the NorthFace ScoreBoard Award for the third consecutive year and CUSTOMER Magazine’s Contact Center Technology Award for customer service excellence. Avaya was a finalist in the Fierce Innovation Awards for Privacy and Cybersecurity Solutions. Avaya won Best Business Communication Technology Company, Recognized Leaders in Customer Engagement Solutions, and Best for Customer & Network Security Implementation. And for the sixteenth year in a row, Gartner ranked Avaya as a leader for midsize companies for Contact Center Infrastructure, and it received a 5-star rating for the seventh year from CRN’s Partner Program Guide.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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