Enabling The Customer Engagement Hub Through Nextgen CTI
Integrate Avaya and Netsuite Now
Connect your Netsuite and Avaya using Tenfold to automatically track and log every call instantly
Start Selling With Tenfold Today
About Avaya
About Netsuite
About Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Netsuite, allowing them to work together, and streamline the customer experience.
Read more Tenfold automatically captures every interaction and natively integrates with all communication platforms including Netsuite
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Netsuiteintegration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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Avaya Compatibility
IP Office Series
IP Office series, such as IP Office 500 & IP Office 400. You will need the “CTI Link Pro” license from Avaya.
Avaya Definity / Avaya Communication Manager
Release 7 or later Avaya Communication Manager: CM3 or later
A separate TSAPI or Avaya Enablement Server (AES) v3+ server is required
Avaya BCM Series
Firmware Versions: BCM 200 & 400: Release 4.0 BCM 50: Release 2 BCM 450: Release 1
Dedicated LAN CTE Dedicated LAN CTE license (One)
Avaya Aura Contact Center
All versions supported.
Avaya CS1000
– Is probably supported, some additional research on our end would be needed. Check with us if interested.
Netsuite Compatibility
We work with all versions