Connect your Netsuite and Aastra using Tenfold to automatically track and
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Aastra Technologies Limited is headquartered in Canada. Aastra makes PBX systems for accessing communication networks by VoIP. Aastra makes quality enterprise PBX’s. Mitel Networks Corp. bought Aastra on November... Read more
NetSuite is a cloud solution that gives you a true 360-degree view of your customers. Close more deals and provide better service by having all of your customer data in one easily accessible place.
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Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Netsuite,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Netsuite
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Netsuiteintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Located in Concord, Ontario, Canada, Aastra Technologies was a telephony company that specialized in telephone terminals for business and residential customers, PBX systems, digital video encoders, decoders, gateways, and network access terminals. The company was founded in 1983 and became one of the largest of its kind in Canada. In 2008, it employed 1,600 staff and was listed as a public company. In 2013, in a deal valued at around $400 million, Mitel Networks Corporation acquired Aastra Technologies. The purchase was completed in January 2014. Aastra was founded by Francis Shen and Hugh Scholaert after they bought an engineering consulting company. They started to develop telecommunications systems in 1993.
When the company was still active, Aastra sold telephony equipment for residential customers in the United States under the Bell Equipment and Sonecor brands. Elsewhere, products came with the Aastra label. The Aastra Office 5370IP, for example, was an IP telephone system that optimized call preparation, call waiting, name dialing and private calls, and provided users with access to up to 350 entries in a private telephone directory. The Aastra 6731I, later sold under the Mitel name, offered enhanced call management, too. Users could redial contacts, log calls, access personal directories and share calls. An older, analog phone created by Aastra, the Aastra Dialog 7106a, was an early example of an office phone that enhanced telecommunications. The handset featured four customizable function keys, a message wait indicator and last number redial.
Before Mitel acquired the company, Aastra scooped various awards. The company received the Innovation Award for “Best Telephony Vendor in the Middle East” in 2013 for showing commitment to the region. Aastra won an HP AllianceONE Partner of the Year Award in the “Best Technology Partner” category. Other accolades include the Frost & Sullivan Growth Strategy Leadership Award in 2008.
Netsuite is a cloud computing company based in San Mateo, California. The company offers a wide range of software, from Cloud ERP, Cloud Financials and Ecommerce Solutions, compatible with most operating systems. The Netsuite CRM+ is also cloud-based and is geared toward SMB organizations. The CRM works with customers in many industries, like wholesale distribution, retail, manufacturing, and media/publishing. The program offers sales force automation, customer data management, marketing analytics, business partner relationship management, and ecommerce. There is also a mobile version of the application for iOS.
Analytics functionality is a big plus of this CRM software, as it enables teams to integrate the entire organization by combining back and front-office metrics to offer a complete, overall view of the company. Additionally, it’s possible to customize the platform according to the needs of the business.
Deployment via the cloud is in the software as a service (SaaS) platform, so the software is continually updated as new versions become available without the need for any maintenance. Additionally, all of the information is stored on a secure server in the NetSuite data center, which offers access from anywhere and the promise that the data remains secure even when computer problems hit locally.
Netsuite CRM+ covers most requirements for managing both the CRM and financial aspects of a business, so in that way, it is a dual-purpose tool. Managing all the company’s finances is possible from a single dashboard, but the Netsuite site notes that it does require some training. Once familiar with the platform, the simple dashboard allows for complicated actions and gives a comprehensive look at the accounting portion of the business. This part of the program also helps accountants to prepare financial statements and end-of-year accounting and tax statements.
Netsuite’s CRM allows team members to track leads, manage contacts, create and manage tasks and action lists, and monitor sales management end-to-end. As noted, this is not “sign up and start using” CRM software. To get the most out of the Netsuite platform, investing in user training is imperative, and fairly expensive. While the program offers major computing power, it might be overkill for a small company, as it is fairly complex and takes total buy-in from every user in order to be the all-compassing tool it was created to be, with new employees challenged until they receive proper training, making this a platform that might be better suited to enterprise-level companies.
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