NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including NEC
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and NECintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
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Nippon Electric Company (NEC) was founded in 1899 in Tokyo, in partnership with the U.S company Western Electric (currently, Alcatel-Lucent). The first Japanese company to partner with a U.S firm, NEC has a rich legacy of technological innovation in the telecommunications sector. Today, NEC is a leading global player in the IT and network technologies domain. Telecommunications is only a small component of business for the company that provides a host of products and services that range from IT outsourcing and big data solutions to developing systems to predict landslide risks.
NEC offers several IP PBX phone systems to address different needs. The IP-enabled SL1000 is an affordable, easy-to-use device phone that addresses the needs of small and emerging businesses. It combines the functionalities of IP phone, multiline telephones, and facsimiles. The device’s scalable architecture allows it to be extended to 128 trunk lines (230 ports). It’s power-efficient and has conference call, automated attendant, call forwarding, and door-phone connectivity features. The UNIVERGE SV9100 IP PBX/PABX is also targeted at the SMEs. The UNIVERGE SV9300 has advanced features which include a Comprehensive Contact Center suite and is scalable up to 2048 resource ports. It is compatible with a broad range of devices and software. The UNIVERGE SV9500 delivers all the same features with Premier IP unified communications and is expandable up to 192,000 (FCCS network). UNIVERGE 3C offers comprehensive unified communication solutions to address all the collaboration needs of a company. SP350 Softphone is an application that enables high-quality audio calls and video conferencing via desktops.
The company’s DT series offers a range of IP-enabled desktop phones with easy navigation, VoIP encryption, and Bluetooth support. NEC’s IP DECT series combines DECT technology with IP technology to save costs and improve efficiency and is suitable for large office campuses. In select markets, the company still sells its basic analog phones and DT series—entry-level digital phones with interactive interface.
NEC has several awards and recognitions to show for its roles as a leading innovator in telecommunications for over a century. Recently, it was included in the list of 2017 Global 100 Most Sustainable Corporations in the World. Forbes ranked the company at number 452 in its “Global 500 2016” list. Nippon has been a part of the ‘FTSE4Good Global Index’ for 13 consecutive years, and in 2014 it was named one of Top 100 Global Innovators by Thomson Reuters.