Established in 2010, the Nevada-based Multitel is a digital telecommunications provider that helps businesses reach international markets. The provider’s services include voice-over-internet protocol (VoIP), international phone numbers, free hosted private branch exchange (PBX), telecom voice switches with e911 services, and texting/SMS services. Its hosted PBX system gives small and medium-sized businesses the same desktop calling features found in enterprise-level companies. Multitel provides services in over 100 countries and territories worldwide.
Multitel provides a hosted PBX and international DIDs that allows businesses to move their phones on to the cloud, effectively mobilizing a company’s workforce. In its hosted PBX services, Multitel’s key features include click-to-call functionality (connecting phones to the desktop); fax-to-email and web-to-fax; find me (linking mobile and office phones); and an Automated Attendant (IVR) which routes every call. Furthermore, the hosted PBX lets employees connect from any location, which keeps employees productive no matter where they are. The automated forward finds support staff on mobile phones, while voice-to –email function allows for faster response times.
Multitel’s conferencing service lets employees collaborate with each other from anywhere. It can connect up to twenty people on the same line, or fifty for a scheduled conference. Conferences can be booked up to a year in advance and can be accessed through multiple devices, including phone, tablet, and laptop. For administrators, the provider offers mobile and onsite management, and the same features are available in all locations. Multitel manages maintenance, upgrades, and provides support. Moreover, scaling is simple; the program makes it simple to add and change users, manage settings, and manage multiple offices. Multitel’s has a strong support network for its customers, with support availability through phone, email, Skype and instant messaging.