Connect your Miteland Samsung using Tenfold to automatically track and log every
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Specialising in IP business phone systems Samsung has created the OfficeServ converged communication systems,integrating the latest developments in Voice Over Internet Protocol (VOIP) technology with the intelligence and... Read more
Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Mitel,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Mitel
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Mitelintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Works with Samsung OfficeServ PBX and SCME.
OfficeServ PBX Requirements
A 3rd Party OpenTsp license installed prior to being able to install Callinize.
SCME PBX Requirements
A CSTA Connection is required
We work with all versions
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Samsung OfficeServ and SCM Express integration is the combination of two business communication systems produced by Samsung: OfficeServ and Samsung Communications Manager (SCM). Samsung, based in Seoul, South Korea, is one of the world’s biggest tech brands, with more than 489,000 employees. The company was founded in 1938 and specializes in consumer electronics and telecommunications products like PBX phone systems. Lee Kun-hee currently serves as Samsung’s chairman; Lee Jae-yong is the company’s vice chairman. Users who integrate OfficeServ with SCM can benefit from a comprehensive call management system that allows them to track call data and make phone calls over the internet.
Samsung’s OfficeServ system blends VoIP technology with traditional communications and supports up to 480 phones at a single site. There have been several versions of the OfficeServ system. The OfficeServ 7400 for Business, for example, supports regular voice communications, IP-based data communications, VoIP and wireless communications. Businesses use this technology to streamline call processing and better serve their customers and clients. SCM, on the other hand, supports up to 512 users and comes with a built-in session border controller. Designed for mobility management, the system features smart routing and smart handover, and can transfers calls between desktop phones and mobile phones over a cellular network or Wi-Fi. Embedded apps offer features such as call recording, voice conferencing, caller ID and video calling. The integration of OfficeServ and SCM provides users with more flexibility over call management processes and helps companies scale their telecommunications operations.
Samsung has won countless awards for its products. In 2016, the company received more than 100 awards at the Consumer Electronics Show in categories such as home entertainment, mobile, and home appliances. Samsung’s OfficeServ product was selected as an “Editor’s Choice” by Business Info magazine in 2005 and awarded for “Good Value” by What to Buy for Business Magazine in 2006.
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