Connect your Mitel and RingCentral Office using Tenfold to automatically track and log every call instantly
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About RingCentral Office
RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. This all-inclusive solution enables companies of all sizes to optimize communications... Read more
Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Mitel, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Mitel
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Mitelintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Headquartered in Belmont, California, RingCentral is a leading cloud unified communications and collaborations solutions provider. Founded in 2003 by Vlad Shmunis and Vlad Vendrow, the company went public in 2013 and is listed on the New York Stock Exchange under the ticker symbol RNG. In 2015, Ring Central acquired Glip, an instant messaging application for businesses which enabled RingCentral to add messaging functionality to its application.
RingCentral Office is a custom-built unified communications service that has been developed especially for Microsoft Products. Its cloud-based architecture makes it easily scalable and provides enhanced flexibility and mobility. The system uses one phone system to provide voice calls, video conferencing and online meeting services. It provides seamless connectivity with the RingCentral desktop app which enables companies to plug in IP desk phones and computers into their internet connection. The RingCentral mobile apps for Android and iOS enables people to stay connected using their smartphones.
RingCentral Office is custom-built for with Microsoft OS, and it allows for easy integration with other applications such as Oracle Sales, Salesforce, ServiceNow, Zendesk and even Dropbox. The team collaboration and conference+meeting features make it easier for team members to work together. RingCentral provides a range of call management services in addition to features such as auto-receptionist to help greet callers and direct their calls. The Cloud PBX also provides role-based access control and can generate call reports to help analyze historical data and identify trends. It also provides instant messenger application for businesses, business SMS and internet fax services. Companies can choose from three membership options: standard, premium, and enterprise. This makes it a powerful connectivity tool for small and medium businesses, even though it does not provide extensive call center functionalities. In just a little over a decade, RingCentral has worked with close to 350,000 clients.
RingCentral’s shelf of trophies boasts of the 2017 Unified Communications Excellence Award presented by TMC and Internet Telephony magazine in addition to its Frost & Sullivan’s 2016 Company of the Year Award. Forbes named it one of the 100 most trustworthy companies in America, and RingCentral has been a regular on Deloitte’s Technology Fast 500 list for three consecutive years, starting in 2013. At the 2016 Best in Biz Awards, RingCentral was a Gold winner in the Enterprise Service of the Year category. It also won the prestigious TMC Internet Telephony Product of the Year Award in 2016. The company’s executives, Kira Makagon, Executive Vice President of Innovation, Faiza Hughell, Vice President of SMB Sales, won awards at the Stevie Women in Business event.
Sir Terence Headley Matthews, a Welsh-Canadian billionaire, founded Mitel Networks Corporation in 1973. The company, headquartered in Kanata, Ontario, initially produced TDM PBX systems. Now, the company has transitioned into providing VoIP products and cloud-based unified communication services and collaboration software. In December 2016, it was acquired by the Siris Capital Group owned Xura (currently known as Mavenir Systems) in a $385 million deal.
Mitel communications solutions provide a hosted phone system and cloud contact center to help companies cut down on their communications costs. It also the products and services to cater to small and medium-sized companies, as well as large companies with more than 25000 employees. Mitel provides specialized products for outbound and inbound call centers with intuitive features such as automated dialing. The company has three different offerings for call centers based on their size: MiContact Center Office for offices with up to 100 employees; MiContact Center Business for companies with around 1000 employees; and MiContact Center Enterprise for bigger companies. These options come with added services such as call recording and quality management, campaign manager, and contact center for Lync. Mitel’s digital phones provide enterprise-grade call performance, and their DECT solutions are geared to provide better mobility. The on-premise wireless solutions provide an alternative to cell phones for companies with large campuses while softphones provide desktop access to those who work remotely.
Mitel’s Open Solutions Portfolio includes desktop and conference phones that allow customers to use any third party platform. MiCloud Contact Center enables companies to host their call center platform on the cloud which makes it scalable and easy to access. MiCollab – Mitel’s collaboration software offers voice and video call connectivity on and off the premises. Mitel also has an integrated Unified Communications and Collaboration system that also allows companies to leverage Mitel’s cloud capabilities and use Mitel’s data centers, saving on the hardware installation costs.
A recognized global leader in unified communications services, Mitel was named the number 1 Mobile Tech Company in Canada by Branham in its list of top mobile tech companies. Mitel received the 2016 Excellence Award instituted by the Internet Telephony Magazine. Mitel also won the 2016 Communications Solutions Products of the Year Award presented by TMC. MiTeam won the 2016 TMC Labs Innovation Award for providing an effective social collaboration tool for mobile-first workplaces. Last year, the company also won the prestigious Cloud Services Innovation and Leadership Award presented by Frost and Sullivan.
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