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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
Mitel Networks is a telecommunications company providing unified communications solutions for business. The company previously produced TDM PBX systems and applications but after a change in ownership in 2001 now focuses... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Mitel,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Mitel
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Mitelintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
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About Bicom Systems
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
Sir Terence Headley Matthews, a Welsh-Canadian billionaire, founded Mitel Networks Corporation in 1973. The company, headquartered in Kanata, Ontario, initially produced TDM PBX systems. Now, the company has transitioned into providing VoIP products and cloud-based unified communication services and collaboration software. In December 2016, it was acquired by the Siris Capital Group owned Xura (currently known as Mavenir Systems) in a $385 million deal.
Mitel communications solutions provide a hosted phone system and cloud contact center to help companies cut down on their communications costs. It also the products and services to cater to small and medium-sized companies, as well as large companies with more than 25000 employees. Mitel provides specialized products for outbound and inbound call centers with intuitive features such as automated dialing. The company has three different offerings for call centers based on their size: MiContact Center Office for offices with up to 100 employees; MiContact Center Business for companies with around 1000 employees; and MiContact Center Enterprise for bigger companies. These options come with added services such as call recording and quality management, campaign manager, and contact center for Lync. Mitel’s digital phones provide enterprise-grade call performance, and their DECT solutions are geared to provide better mobility. The on-premise wireless solutions provide an alternative to cell phones for companies with large campuses while softphones provide desktop access to those who work remotely.
Mitel’s Open Solutions Portfolio includes desktop and conference phones that allow customers to use any third party platform. MiCloud Contact Center enables companies to host their call center platform on the cloud which makes it scalable and easy to access. MiCollab – Mitel’s collaboration software offers voice and video call connectivity on and off the premises. Mitel also has an integrated Unified Communications and Collaboration system that also allows companies to leverage Mitel’s cloud capabilities and use Mitel’s data centers, saving on the hardware installation costs.
A recognized global leader in unified communications services, Mitel was named the number 1 Mobile Tech Company in Canada by Branham in its list of top mobile tech companies. Mitel received the 2016 Excellence Award instituted by the Internet Telephony Magazine. Mitel also won the 2016 Communications Solutions Products of the Year Award presented by TMC. MiTeam won the 2016 TMC Labs Innovation Award for providing an effective social collaboration tool for mobile-first workplaces. Last year, the company also won the prestigious Cloud Services Innovation and Leadership Award presented by Frost and Sullivan.
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