Connect your Microsoft Office 365and 3com NBX using Tenfold to automatically track and log every
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About 3com NBX
The 3Com NBX 100 Phone System, the first commercially available IP PBX product, introduced the world to the value of networked telephony in 1998. The most popular IP-PBX system in the world, it delivers exceptional investment... Read more
About Microsoft Office 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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About 3com NBX
3Com Corporation was a telephone communications company that specialized in computer network infrastructure products. Founded in 1979 and based in Santa Clara, California, the company focused on ethernet technology and computer networking. 3Com was founded by Bruce Borden, Howard Charney, Robert Metcalfe and Greg Shaw. Products developed by the company included IP voice systems, wireless access points and controllers, network interface controllers and switches, and intrusion prevention systems. The company acquired H3C Technologies in 2007 and sold products under the 3Com, H3C and TippingPoint names around the world. Today, 3Com doesn’t operate as an entity. In 2010, Hewlett-Packard acquired the company.
3Com manufactured a wide range of private branch exchange (PBX) systems for small and medium-sized businesses. The 3Com NBX 100 was one of the most popular. Devised in 1998, the phone system supported up to 200 devices and 100 PSTN lines and connected remote workers with other employees via the internet. Users could also integrate other applications, such as customer relationship management tools, which helped them engage with their customers more effectively. The 3Com NBX 3102B was designed to enhance the quality of voice conversations. Other products manufactured by the company include modular switches, fully managed fixed switches, unmanaged switches, and web managed switches. Another product is 3Com Audrey, which was initially released in 2000. This internet appliance played audio files and synchronized with other devices. The product was discontinued in 2001.
3Com had won a number of accolades before it became part of Hewlett-Packard. The company received the award for “Most Innovative IBM System” at the IBM PartnerWorld Beacon Awards in 2007. In 2003, 3Com’s embedded firewall was named the “Best New Security Solution” by SC Magazine. That same year, the company won three awards at the Asia Computer Weekly Readers`Choice Poll.
About Microsoft Office 365
Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.
Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.
Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.
Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.
Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.
CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.
COST: Free for users with Office 365 Enterprise or Business Premium plan.
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