Integrate SpliceCom Maximiser and Microsoft Office 365 Now
Connect your Microsoft Office 365 and SpliceCom Maximiser using Tenfold to automatically track and
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About SpliceCom Maximiser
The Splicecom maximiser is a fully modular business telephone system capable of expansion from two or three lines and extensions up to 5000 ports (ports are lines plus extensions). The Splicecom... Read more
About Microsoft Office 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About SpliceCom Maximiser
Splicecom Maximiser is an enhanced voice services provider from the stables of Splicecom Ltd. Founded in 2001, the channel focused voice solution provider is headquartered in Chorleywood, Hertfordshire. The company provides a white-label single platform voice offering that resellers can choose to re-brand and combine with their own offering. Their solutions function well on the cloud, on-premises, and in hybrid environments.
Southern Communications, a Britain-based telecommunications company, is a fully-accredited reseller of Splicecom telephone systems. They combine several functionalities into one business phone—the Splicecom Maximiser. These affordable business phones come with a range of features such as unified directories, personalized call recording, and message retrieval systems.
Splicecom’s range of unified communications devices includes touchscreen desktop phones, IP phone systems, and softphone apps for desktops, smartphones, and tablets. Its unified control system can be integrated with Outlook 365, Salesforce, and Dynamics. Splicecom’s voice platform provides advanced call routing, call reporting and management solutions for inbound call centers. Splicecom’s ISIP (ISDN to SIP Converters) helps save on call costs without having to change the existing infrastructure. Embedded applications are fitted into the DNA of the system to enhance the solutions and make them more user-friendly. Splicecom’s products and services are available under a lease rental scheme or flexible licence program. The company provides solutions tailored to address the needs of small businesses or large enterprises. Solutions can also be customized based on the industry.
Splicecom was recognized as the best Mid-Market Convergence Solution in 2015. It was also listed as NEC Top UNIVERGE 3C Partner for the year 2015. Splicecom made it to Megabuyte50 Listings in the 2015-16 season. Splicecom is also a two-time nominee at the prestigious Comms Business Awards.
About Microsoft Office 365
Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.
Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.
Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.
Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.
Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.
CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.
COST: Free for users with Office 365 Enterprise or Business Premium plan.
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