Coming Soon Integrate Siemens and Microsoft Office 365 Now
Connect your Microsoft Office 365 and Siemens using Tenfold to automatically track and
Unify, formerly Siemens Communications Systems, is one of the world’s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global... Read more
About Microsoft Office 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Founded in 1847 as a telegraph company, Siemens has gone through many transformations in communications. The German conglomerate, which has been public since 1897, established Siemens Communications Systems in 1978 to focus on information and communication technology (ICT). In late 1998, the communications division was refocused on developing Internet-based network technologies. To aid with the development, Siemens acquired American companies Castle Networks Inc and Argon Networks Inc. In 2006, Siemens Communications split into two divisions, one of which merged with Nokia. The other became Siemens Enterprise Communications and aimed to develop end-to-end communications solutions. Seven years later, Siemens Enterprise Communications was re-branded as Unify. In 2015, two years after the re-branding, Unify was purchased by Atos, an IT services company. Although Unify retains its Siemens heritage in its name and technology, the company is no longer affiliated with Siemens.
Unify is focused on unified collaboration and communication software. Circuit, an application released by Unify in 2014, enables business collaboration through a virtual conference room. As an application, Circuit can be installed on any device and works on laptops, tablets and mobile phones. The service also provides content storage with a contextual search. Circuit works in tandem with other Unify services such as OpenScape, an enterprise VoIP solution. OpenScape can support from 100 to 500,000 users with product derivations such as OpenScape UC, OpenScape Enterprise Express and OpenScape 4000. A selection of different desk phones and wireless phones are also sold under the OpenScape name. Unify also has services for contact centers, known as OpenScape Contact Center Agile and Enterprise. These services allow contact centers to route customer inquiries, manage calling records, adjust agent workflow and manage campaign strategies. For those that do not have a physical contact center, there is the OpenScape Cloud Contact Center, which integrates with multiple CRM options.
Although Unify has only been a separate company since 2013, it has already started to collect awards for leadership and excellence. In late 2013, Unify received the Frost and Sullivan Market Leadership Award, which is presented to the company that captures the largest market share within its industry. More recently, a Bulgarian Unify Shared Services Center won the Shared Service Center of the Year Award. To win the award, Unify defeated teams from powerhouses like Coca-Cola, Cargill, and AIG. Unify continues to expand its reach. In early 2017, the U.S. Department of Defense added Unify to its approved products.
About Microsoft Office 365
Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.
Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.
Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.
Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.
Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.
CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.
COST: Free for users with Office 365 Enterprise or Business Premium plan.
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