Integrate RingCentral Office and Microsoft Office 365 Now
Connect your Microsoft Office 365and RingCentral Office using Tenfold to automatically track and log every
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About RingCentral Office
RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. This all-inclusive solution enables companies of all sizes to optimize communications... Read more
About Microsoft Office 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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About RingCentral Office
Headquartered in Belmont, California, RingCentral is a leading cloud unified communications and collaborations solutions provider. Founded in 2003 by Vlad Shmunis and Vlad Vendrow, the company went public in 2013 and is listed on the New York Stock Exchange under the ticker symbol RNG. In 2015, Ring Central acquired Glip, an instant messaging application for businesses which enabled RingCentral to add messaging functionality to its application.
RingCentral Office is a custom-built unified communications service that has been developed especially for Microsoft Products. Its cloud-based architecture makes it easily scalable and provides enhanced flexibility and mobility. The system uses one phone system to provide voice calls, video conferencing and online meeting services. It provides seamless connectivity with the RingCentral desktop app which enables companies to plug in IP desk phones and computers into their internet connection. The RingCentral mobile apps for Android and iOS enables people to stay connected using their smartphones.
RingCentral Office is custom-built for with Microsoft OS, and it allows for easy integration with other applications such as Oracle Sales, Salesforce, ServiceNow, Zendesk and even Dropbox. The team collaboration and conference+meeting features make it easier for team members to work together. RingCentral provides a range of call management services in addition to features such as auto-receptionist to help greet callers and direct their calls. The Cloud PBX also provides role-based access control and can generate call reports to help analyze historical data and identify trends. It also provides instant messenger application for businesses, business SMS and internet fax services. Companies can choose from three membership options: standard, premium, and enterprise. This makes it a powerful connectivity tool for small and medium businesses, even though it does not provide extensive call center functionalities. In just a little over a decade, RingCentral has worked with close to 350,000 clients.
RingCentral’s shelf of trophies boasts of the 2017 Unified Communications Excellence Award presented by TMC and Internet Telephony magazine in addition to its Frost & Sullivan’s 2016 Company of the Year Award. Forbes named it one of the 100 most trustworthy companies in America, and RingCentral has been a regular on Deloitte’s Technology Fast 500 list for three consecutive years, starting in 2013. At the 2016 Best in Biz Awards, RingCentral was a Gold winner in the Enterprise Service of the Year category. It also won the prestigious TMC Internet Telephony Product of the Year Award in 2016. The company’s executives, Kira Makagon, Executive Vice President of Innovation, Faiza Hughell, Vice President of SMB Sales, won awards at the Stevie Women in Business event.
About Microsoft Office 365
Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.
Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.
Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.
Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.
Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.
CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.
COST: Free for users with Office 365 Enterprise or Business Premium plan.
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