Connect your Microsoft Office 365 and MiVoice using Tenfold to automatically track and log every call instantly
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Wayfair Increased Connection Rate by 30% and Doubled Outbound Call Volume Within One Month of Using Tenfold.
Joel Stevenson, VP of Sales at Wayfair
MiVoice Business is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications. The MiVoice Business phone system is designed to... Read more
About Microsoft Office 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more
Our Customers Have Captured
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Start Now to Improve Your Calls and Automate Your Call Logs
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MiVoice- a product created and distributed by Mitel, a Canadian company that focuses exclusively on voice-over-internet protocol (VoIP) product– provides small- and medium-sized businesses unified communications solutions. Although Mitel was founded in 1972, the current form of the company came in 2001, when Mitel split in half, separating its semiconductor section of the business from its telecommunications. Becoming Mitel Networks, the telecommunications offshoot offers click-to-call communications, voice over WiFi, MiCloud (cloud platforms), and MiVoice (unified communications).
MiVoice is split into several products: MiVoice Office 250, MyVoice Business, MiVoice MX-One. MiVoice MX-One is the broader multimedia communications service that can enable unified communications over wide geographical distances. MX-One provides users with the ability to utilize services over one network (whether fixed or mobile, public or private) as a single infrastructure, accessible everywhere simultaneously on multiple devices.
With MiVoice Office 250 and MiVoice Business, companies can connect employees in the office, at home, or on the road. Moreover, Office 250 provides users with a myriad of ways to connect, including voice call and video and audio conferences. In addition, Office 250 provides features that make connecting more convenient, such as automatic call distribution, hot desking, twinning, mobile hand-off, teleworking and reporting. MiVoice Business is an integrated phone system that provides mobility (users can log in from any desk), unified messages access, web-based management, and can be operated across any LAN/WAN infrastructure.
MiVoice MX-One is the broader multimedia communications service that can enable unified communications over wide geographical distances. MX-One provides users with the ability to utilize services over one network (whether fixed or mobile, public or private) as a single infrastructure, accessible everywhere simultaneously on multiple devices.
Mitel is an award winning company whose products have been named communications solution provider of the year by Internet Telephony Magazine in 2016. More specifically, CommsTrader review of MyVoice Business calls it the “future of business communications solutions,” as it allows businesses to run phones on the premises or through the cloud, providing maximum flexibility and usability for its business customers.
About Microsoft Office 365
Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.
Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.
Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.
Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.
Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.
CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.
COST: Free for users with Office 365 Enterprise or Business Premium plan.
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