Connect your Microsoft Office 365 and Aastra using Tenfold to automatically track and
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Aastra Technologies Limited is headquartered in Canada. Aastra makes PBX systems for accessing communication networks by VoIP. Aastra makes quality enterprise PBX’s. Mitel Networks Corp. bought Aastra on November... Read more
About Microsoft Office 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Microsoft Office 365,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Microsoft Office 365
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Microsoft Office 365integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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Located in Concord, Ontario, Canada, Aastra Technologies was a telephony company that specialized in telephone terminals for business and residential customers, PBX systems, digital video encoders, decoders, gateways, and network access terminals. The company was founded in 1983 and became one of the largest of its kind in Canada. In 2008, it employed 1,600 staff and was listed as a public company. In 2013, in a deal valued at around $400 million, Mitel Networks Corporation acquired Aastra Technologies. The purchase was completed in January 2014. Aastra was founded by Francis Shen and Hugh Scholaert after they bought an engineering consulting company. They started to develop telecommunications systems in 1993.
When the company was still active, Aastra sold telephony equipment for residential customers in the United States under the Bell Equipment and Sonecor brands. Elsewhere, products came with the Aastra label. The Aastra Office 5370IP, for example, was an IP telephone system that optimized call preparation, call waiting, name dialing and private calls, and provided users with access to up to 350 entries in a private telephone directory. The Aastra 6731I, later sold under the Mitel name, offered enhanced call management, too. Users could redial contacts, log calls, access personal directories and share calls. An older, analog phone created by Aastra, the Aastra Dialog 7106a, was an early example of an office phone that enhanced telecommunications. The handset featured four customizable function keys, a message wait indicator and last number redial.
Before Mitel acquired the company, Aastra scooped various awards. The company received the Innovation Award for “Best Telephony Vendor in the Middle East” in 2013 for showing commitment to the region. Aastra won an HP AllianceONE Partner of the Year Award in the “Best Technology Partner” category. Other accolades include the Frost & Sullivan Growth Strategy Leadership Award in 2008.
About Microsoft Office 365
Microsoft Office 365 CRM is a brand new app, currently being rolled out to Business Premium subscribers at no additional charge. Generally available in early 2017, Microsoft is currently working on full mobile access to the new platform. Already the company has released an app for iOS that includes note taking, mobile scanning for business cards, and meeting information.
Even though this app is new, it is connected with Microsoft Office, and its email client, Outlook. Like other CRM programs, it automates and organizes customer and sales data to streamline marketing and increase revenues. This is a welcome new tool for businesses, and in a format that most are already familiar with, having used the other components of Office. In fact, it is accessed through the “Customer Manager” tab in the Outlook toolbar so that team members can effortlessly add contacts, documents, tasks, events, and conversations to the CRM.
Apart from storing information, the platform also allows users to set up reminders to respond to customer interactions and link tasks with a particular company, contact, or project. Deals can be organized in several different ways, and sharing customer information with a team is made easier with the “Focused List” that hones details for particular emphasis.
Information is automatically gathered from email, the Outlook Calendar, and call logs, and helps with tracking commitments and opportunities by offering up timely details and reminders, and it helps prioritize time with the focused lists that keep everyone aware of the most pressing projects, deals, and customers.
Microsoft already has a full-blown enterprise system in Microsoft Dynamics 365, but it’s geared more toward large businesses, and Office 365 aims to be a lighter and more user-friendly app that small to midsized businesses can use to conduct lead acquisition and tracking, as well as customer outreach without the need to do a lot of duplicative data entry. It is easy to get started using it and companies can move up to Dynamics for deep dive information and customer insights when their business scales to a size where those are needed.
CRM platforms are getting smarter. By automating workflows and using machine learning, organizing and searching for customer data is easier for everyone to use. Advances in machine learning, in addition to business intelligence (BI), will continue to be a focus of this CRM platform and others that need data automation but don’t have an entire sales force to manage customer relationships. No doubt this will grow as businesses look for more efficient and smarter ways to engage their leads, manage communications, and convert them into customers.
COST: Free for users with Office 365 Enterprise or Business Premium plan.
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