Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Simplicity and Dynamics 365 Now

Connect your Dynamics 365 and Simplicity using Tenfold to automatically track and log every call instantly

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About Simplicity

Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP...

About Dynamics 365

Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote. data...

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Dynamics 365, allowing them to work together, and streamline the customer experience.

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Dynamics 365

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Dynamics 365 integration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Actions from your calls to Dynamics 365

Create Tasks in Dynamics 365 from Simplicity

Create Contacts in Dynamics 365 from Simplicity

Create Leads in Dynamics 365 from Simplicity

Create Accounts in Dynamics 365 from Simplicity

Create Call in Dynamics 365 from Simplicity

Create Activity in Dynamics 365 from Simplicity

Call Recording in Dynamics 365 from Simplicity

Click to Dial in Dynamics 365 from Simplicity

Local Presence in Dynamics 365 from Simplicity

Call Analytics & Call Tracking in Dynamics 365 from Simplicity

Hear from our Customers

Tenfold is trusted by the companies you rely on everyday

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