Dynamics 365
Simplicity
Enabling The Customer Engagement Hub Through Nextgen CTI
Integrate Simplicity and Dynamics 365 Now
Connect your Dynamics 365 and Simplicity using Tenfold to automatically track and log every call instantly
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About Simplicity
Simplicity VoIP, based in Richmond, VA, provides hosted PBX, VoIP and business telephone solutions nationally to small, medium, and enterprise-level businesses for a comprehensive unified communications experience. It’s Class 5 geo-redundant VoIP...
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About Dynamics 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote.
data...
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About Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Dynamics 365, allowing them to work together, and streamline the customer experience.
Read moreTenfold automatically captures every interaction and natively integrates with all communication platforms including Dynamics 365
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current
customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Dynamics 365 integration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Actions from your calls to Dynamics 365
Create Tasks in Dynamics 365 from Simplicity
Create Contacts in Dynamics 365 from Simplicity
Create Leads in Dynamics 365 from Simplicity
Create Accounts in Dynamics 365 from Simplicity
Create Call in Dynamics 365 from Simplicity
Create Activity in Dynamics 365 from Simplicity
Call Recording in Dynamics 365 from Simplicity
Click to Dial in Dynamics 365 from Simplicity
Local Presence in Dynamics 365 from Simplicity
Call Analytics & Call Tracking in Dynamics 365 from Simplicity
Call Analytics & Call Tracking in Dynamics 365 from Simplicity
Call Analytics & Call Tracking in Dynamics 365 from Simplicity
Call Analytics & Call Tracking in Dynamics 365 from Simplicity