About Avaya Aura

In 2000, Avaya separated from Lucent Technologies (previously part of AT&T) in order to improve operations and to accelerate innovation in the unified communications space. Avaya focused on integrating communications with operations and business strategy for its customers. In October 2007, Avaya was acquired by Silver Lake and TPG Capital, becoming a privately-held company, which allowed it to become even more responsive and agile with its single business focus. Avaya has a global presence in 42 countries around the world and maintains 28 customer support centers too.

Avaya Aura provides voice, conferencing, web and video collaboration capabilities for Windows desktop, tablets, smartphones, iOS and Android devices. It can support up to 250,000 users and 350,000 SIP devices. Avaya offers on-premise and cloud deployment. Its virtual software reduces hardware requirements and speeds upgrades and maintenance. Integration and migration solutions eliminate “rip and replace” scenarios. Fragmented networks and end-to-end security capabilities assure servers survive malicious virus and malware attacks. It has more than 700 customizable features available. And, customizes solutions for government, banking, insurance, healthcare, education, and hospitality industries.

Avaya has consistently received recognition around the world. In 2017, Avaya received the Unified Communications Product of the Year Award and was named a finalist for the Edison Awards for creativity and innovation. In 2016 Avaya received the NorthFace ScoreBoard Award for the third consecutive year and CUSTOMER Magazine’s Contact Center Technology Award for customer service excellence. Avaya was a finalist in the Fierce Innovation Awards for Privacy and Cybersecurity Solutions. Avaya won Best Business Communication Technology Company, Recognized Leaders in Customer Engagement Solutions, and Best for Customer & Network Security Implementation. And for the sixteenth year in a row, Gartner ranked Avaya as a leader for midsize companies for Contact Center Infrastructure, and it received a 5-star rating for the seventh year from CRN’s Partner Program Guide.

About Dynamics 365

Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft in July 2016 and on general release November 1, 2016. Dynamics 365 is sold in two editions, the Business Edition for small and medium businesses (SMBs), and the Enterprise Edition for medium to large organizations. The Business Edition includes the Financials application, based on the project code-named ‘Madeira’. The Enterprise Edition comprises Dynamics CRM applications (field service, sales, project service automation, and customer service) plus Microsoft PowerApps, together with Microsoft’s premier ERP product, known as Dynamics 365 for Operations.