Microsoft Dynamics 365 Avaya Aura
Enabling The Customer Engagement Hub Through Nextgen CTI
Integrate Avaya Aura and Microsoft Dynamics 365 Now
Connect your Microsoft Dynamics 365 and Avaya Aura using Tenfold to automatically track and log every call instantly
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About Avaya Aura
Avaya Aura® Platform, a breakthrough, real-time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the...
Read moreAbout Microsoft Dynamics 365
Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote. data...
Read moreAbout Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Microsoft Dynamics 365, allowing them to work together, and streamline the customer experience.
Read more Tenfold automatically captures every interaction and natively integrates with all communication platforms including Microsoft Dynamics 365
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Microsoft Dynamics 365integration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Actions from your calls to Microsoft Dynamics 365
Create Tasks in Microsoft Dynamics 365 from Avaya Aura Create Contacts in Microsoft Dynamics 365 from Avaya Aura Create Leads in Microsoft Dynamics 365 from Avaya Aura Create Accounts in Microsoft Dynamics 365 from Avaya Aura Create Call in Microsoft Dynamics 365 from Avaya Aura Create Activity in Microsoft Dynamics 365 from Avaya Aura Call Recording in Microsoft Dynamics 365 from Avaya Aura Click to Dial in Microsoft Dynamics 365 from Avaya Aura Local Presence in Microsoft Dynamics 365 from Avaya Aura Call Analytics & Call Tracking in Microsoft Dynamics 365 from Avaya Aura