Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Avaya and Microsoft Dynamics 365 Now

Connect your Microsoft Dynamics 365 and Avaya using Tenfold to automatically track and log every call instantly

Avaya + Microsoft Dynamics 365

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About Avaya

Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. Enable your mobile workforce to collaborate, and promote commerce any place, any time, and on any device. True plug and play reduces...
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About Microsoft Dynamics 365

Work anywhere, anytime, on any device. Office 365 is a suite of solutions designed to supercharge team productivity. It’s a secure and modern way to stay on the same page with teams, both in-office and remote. data...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Microsoft Dynamics 365, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Microsoft Dynamics 365

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Microsoft Dynamics 365integration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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Avaya Compatibility

IP Office Series
IP Office series, such as IP Office 500  & IP Office 400.  You will need the “CTI Link Pro” license from Avaya.

Avaya Definity / Avaya Communication Manager
Release 7 or later Avaya Communication Manager: CM3 or later
A separate TSAPI or Avaya Enablement Server (AES) v3+ server is required

Avaya BCM Series
Firmware Versions: BCM 200 & 400: Release 4.0 BCM 50: Release 2 BCM 450: Release 1
Dedicated LAN CTE Dedicated LAN CTE license (One)

Avaya Aura Contact Center

All versions supported.

Avaya CS1000
– Is probably supported, some additional research on our end would be needed.  Check with us if interested.

 

Microsoft Dynamics 365 Compatibility

We work with all versions

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